Customer Success Specialist

4URSPACE’s Customer Success Specialist is ultimately responsible for the complete post-sales lifecycle of a 4URSPACE user.

Few roles provide such a direct impact on the growth of the company. You will become a trusted advisor to these customers, will deeply understand their business and their needs, and will help them maximize the value they get from 4URSPACE. You will be the user’s internal advocate, helping ensure an excellent 4URSPACE experience and gathering feedback on ways that 4URSPACE can build the next generation of user-focused solutions. You will love this job if you are a natural relationship and business builder.

What You’ll Achieve:

• Lead the post-sale engagement, retention, and growth of your customers
• Articulate and drive customer use cases, customer value, and expansion while maintaining a trusted customer advisor status
• Serve as a trusted advisor to the customers and educate them on the use and benefits of our products and our industry
• Perform quarterly business reviews to align on business priorities, optimization opportunities, 4URSPACE product roadmap, review services satisfaction, share usage patterns or insights, surface issues, guide how to optimize the value from 4URSPACE, and identify product expansion opportunities
• Advocate for the customer to internal stakeholders. Share customer feedback and insights on the innovation and improvement needed to optimize the 4URSPACE user experience
• Drive overall account health, including performance, cost optimization, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction

We’re Looking For Someone With:

• 2+ years of experience in a client-facing role, ideally in customer success, managing relationships with large, global, and complex organizations, preferably working with a technical product
• Sophisticated business sense and understanding of the underlying drivers and strategy of our users’ businesses
• Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions
• Strong analytical skills and operating rigor
• Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders
• History of success as a consultant, pre-sales, technical account management, or equivalent
• Track record of managing large, complex projects and/or programs
• Has handled difficult customers or situations and can demonstrate resolutions
• Willingness to tackle things on your own
• Must work within a team environment
• Ability to navigate data and people to find answers
• The motivation and flexibility to work well in a high-growth environment where things change quickly