Customer Service Representative

Language Requirement: Portuguese (Brazilian) and English

Key Component ActivitiesOnboarding

- Assist merchants during onboarding

- Train merchants on platform tools and best practices

Churn Prevention

- Identify at-risk merchants using operational data

- Proactively engage to address concerns and retain them

Reactivation

- Reconnect with churned merchants

- Diagnose churn reasons and offer solutions

Support

- Handle inbound merchant queries efficiently

Desired skillset:

Fluency in local language(s) and English

Strong customer engagement and communication skills

Analytical thinking and metric interpretation

Sales and negotiation experience

Comfort using CRM & communication tools (Salesforce, Whatsapp etc.)

Adaptability to fast-paced environments