ServiceNow ITSM Developer (CSA & CAD)

About Us:

ALOIS is a trusted staffing partner across Australia & NZ, managing 250+ consultants and supporting several major multinational clients. Our 75,000+ strong IT talent network and fast delivery model enable us to meet hiring needs with precision and efficiency.

From Sydney to Perth and everywhere in between, we’re driven by one purpose: to empower Australian businesses and professionals to thrive in a rapidly changing world of work. At ALOIS Australia, every challenge is an opportunity to innovate, and every partnership is built on trust, transparency, and long-term success.

Role : ServiceNow ITSM Developer (CSA & CAD)

Type : Contract

Location : Anywhere in Australia

Basic Requirements:

• Minimum 8 to 10+ years relevant ServiceNow Developer Experience.

• Experience in supporting the implementation, administration, configuration, and/or development of the ServiceNow tool

• Mandatory working experience in ITSM related work.

• ServiceNow Experience should include extensive scripting in ServiceNow, tool configuration, design work, technical configuration, and deployment.

• Specifically, candidates should possess the skill to develop on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change, Service Catalog, and workflows.

• System/Process Automation (Orchestration) experience. System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP.

• Experience with working or developing in any one of the following programming languages: JavaScript, CSS, HTML or HTML 5, Angular JS.

• Excellent communication skills.

• CSA & CAD certification is mandatory.

Preferred Skills:

• Understanding of Configuration Management as it relates to ITIL and CSDM in ServiceNow.

• Web Services Integration (SOAP, REST, JSON, JDBC)

• Experience implementing systems using the Agile/Scrum methodology.

• Fundamental knowledge of networking including TCP/IP ports and firewalls, network protocols, and IP networks

• Strong communication, Strong presentation and writing skills.

• Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members.

• Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions.

Stay Connected with us:

Learn more about ALOIS in Australia, visit our webpage ALOIS Australia

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EEO Statement:

ALOIS Australia is committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all qualified applicants and do not discriminate on the basis of race, colour, religion, sex, age, national origin, disability, or any other characteristic protected under applicable laws. We value diversity and believe it strengthens our people, our culture, and the outcomes we deliver.