Collections Specialist

For our Client we are looking for experienced candidates with fluent English for the position of Collections Specialist (AR).

Your responsibilities

• The Collection Specialist-Accounts Receivable will play a key role in managing cash collections for the US market. This role involves proactive communication with customers, collaboration with internal teams, and ensuring timely resolution of disputes to optimize cash flow and minimize overdue receivables. The ideal candidate will have strong analytical skills, excellent communication abilities, and a customer-focused mindset
• Proactively manage cash collections for the US market through phone, email, and customer portals.
• Build and maintain strong relationships with customers to ensure timely payments and address any concerns.
• Monitor customer accounts to identify overdue balances and take appropriate action to recover outstanding payment
• Work closely with the Indirect Tax Department to address unclaimed property topics.
• Support the execution of the unclaimed property strategy to ensure compliance with relevant regulations.
• Prepare and deliver detailed reports on overdue receivables, including insights into root causes of payment delays and trends.
• Provide actionable recommendations to support the escalation process and improve collection performance.
• Collaborate with internal departments (e.g., Sales, Billing, Customer Service) to resolve customer disputes related to invoices, billing, or cash applications

Employer requirements

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field preferred
• 2–5 years of experience in credit control, accounts receivable, or a related role.
• Experience with US market collections is a strong advantage
• Fluency in English (written and spoken).
• Proficiency in ERP systems (e.g., SAP, Oracle) and customer portals.
• Advanced knowledge of Microsoft Excel for reporting and analysis.
• Strong communication and negotiation skills, with the ability to engage effectively with customers and internal stakeholders.
• Analytical mindset with a focus on identifying trends and root causes.

Optional

• Working Hours
• 12:00–20:00 or 10:00–18:00

Benefits

• Stable employment
• Private medical care
• Sharing the costs of foreign language classes and professional training & courses
• Opportunities to grow
• Life insurance
• Remote work opportunities
• Corporate products and services at discounted prices