Operations and Safeguarding Coordinator

Join Arthur Ellis: Mental Health Support as Our Systems & Processes Administrator!

Arthur Ellis: Mental Health Support is a multi-award-winning therapeutic training and support Charity. We provide training to corporate companies, schools and colleges and use the funds to drive a 1:1 service offered to children, young people, and vulnerable adults across the country without waiting lists.

About the Role

We are recruiting a Safeguarding Operations Coordinator to oversee the safe, effective and efficient running of our services. This role sits within the operations team and is central to the wider business. The postholder will act as the organisation’s DSO, as well as the primary point of contact for our clients should they have any queries.

The role reports directly to the Clinical Lead and will work closely with the Head of Sales and Marketing, the Chief Executive Officer and our Mentors. The postholder will play a vital role in ensuring that safeguarding standards are upheld, operational systems run smoothly, and that our clients’ needs are met. The postholder will work closely with our Mentors to resolve system issues and handle safeguarding concerns, and with clients to ensure enquiries are responded to and escalated appropriately.

Key Responsibilities

• Act as the DSO for all cases, ensuring compliance with, our policies, legal requirements and best practice standards.
• Serve as the system expert, supporting Mentors with issue resolution and ensuring gold standard processes are consistently followed.
• Respond promptly to client enquiries, escalating matters where appropriate to ensure high quality service delivery.
• Support organisational events and activities where safeguarding or operational expertise is required.
• Provide regular safeguarding and operations updates to the leadership team.

Objectives

• Short term: Establish clear safeguarding protocols, ensure accurate reporting systems are in place, and resolve any immediate operational issues.
• Medium term: Embed consistent use of gold standard systems and processes across all teams, demonstrate improved efficiency in data reporting, and strengthen safeguarding practices through training and monitoring.
• Long term: Position the organisation as a recognised leader in safeguarding excellence and operational efficiency, ensuring systems and processes are fully integrated to support sustainable growth.

Person Specification

Education and Training

• Degree or equivalent professional experience in operations, safeguarding, or a related field.
• Formal safeguarding training with evidence of regular updates and professional development.
• Knowledge of operational systems and customer service processes.

Skills and Experience

• Proven experience in safeguarding within education, healthcare, charity, or similar setting.
• Strong operational skills including system management and process improvement.
• Experience of handling client enquiries and escalating issues appropriately.
• Ability to work collaboratively across departments and with external partners.
• Possess an understanding and awareness of mental health issues.

Soft Skills and Personal Qualities

• Highly organised and detail oriented with strong problem-solving skills.
• Calm, professional, and resilient when working under pressure.
• Strong interpersonal skills with the ability to build trust and credibility across teams.
• A proactive and solution focused approach with commitment to continuous improvement.
• Deeply committed to safeguarding and client care.

Location and Travel

The post is remote, with occasional travel to Milton Keynes for team meetings.

Our Culture

We are a values-driven organisation with our core values being: dynamic, impactful, straightforward, compassionate and safe. We believe in creating a supportive and purposeful workplace where colleagues can thrive while making a meaningful difference. The Safeguarding Operations Coordinator will play a central role in ensuring our culture is lived out in practice every day.

Safer Recruitment

We operate stringent Safer Recruitment procedures. This is to protect the vulnerable people that we work with; safeguarding is a top priority for us as an organisation and something we will always take very seriously. Upon successful interview, the following things are necessary to secure formal employment with us:

• Signed contract including NDA and agreement to reading and practicing our policies.
• Enhanced DBS.
• Birth certificate and proof of any name changes, for example a marriage certificate.
• Reference of most recent employer which will be checked in writing and via telephone.
• Supporting reference which will be checked in writing and via telephone.
• Qualifications and Memberships of accredited bodies, should you hold them.
• Completion of Safeguarding & PREVENT to Level 2.
• Social media checks (these will be what is available publicly and we will never ask for your log in or private information).

Job Type: Full-time

Benefits:

• Bereavement leave
• Company pension
• Employee mentoring programme
• Flexitime
• Free parking
• Health & wellbeing programme
• Sick pay
• Work from home

Work Location: Remote