Partner Program Manager

Partner Program ManagerAbout Automaise

Automaise is reshaping the customer experience landscape with our revolutionary no-code AI platform.

Dive deep into the world of AI-driven automation and be a part of the transform Automaise is pioneering the future of business automation with our no-code AI platform, enabling companies to seamlessly integrate artificial intelligence into their operations. Positioned at the innovation vanguard, we offer streamlined solutions that enhance efficiency without the intricacies of coding focused on customer service. Our vision is simple yet transformative: democratize AI access for businesses, eliminating technical barriers.

We are seeking an experienced Partner Program Manager to join our passionate team and drive the success of our clients in leveraging our AI customer care automation solutions. As a pivotal member of our Partner Sales team, you will be responsible for building and maintaining strong relationships with our partners, ensuring their satisfaction, and maximizing their commercial efforts using our products and services.

Are you passionate about maximizing customers’ satisfaction? Then this is for you!

Role Summary

As Partner Program Manager, you will architect and launch Automaise’s global Partnerships Program and then drive its day-to-day operations. As Partner Program Manager you will oversee the development and execution of Automaise´s partner program to drive revenue and growth, essentially managing the relationship between our company and its channel partners. The focus is on creating, building and optimizing the partner ecosystem, ensuring partners are successful in promoting and selling the company's products or services. You’ll partner with our VP of Global Alliances, Sales, Marketing, Product, Legal, and Finance teams to design a best-in-class partner ecosystem and ensure smooth execution, from onboarding through joint go-to-market (GTM) execution.

What You’ll DoDesign & Launch the Partnerships Program

• Define program vision, objectives, KPIs, and tiered partner levels with clear benefits and qualification criteria
• Create governance materials: program handbook, SLAs, RACI matrices, scorecards, deal registration processes, and reporting templates
• Partner with Legal and Finance to finalize partner agreements, incentive models, and co-marketing funds
• Build onboarding and certification paths, leveraging best practices from leading ecosystems

Operate & Scale the Program

• Serve as the primary point of contact for partners, managing onboarding, enablement, and ongoing certification
• Develop and execute joint GTM campaigns with partners - driving pipeline generation, co-selling initiatives, and solution workshops
• Track partner-sourced pipeline, deal registrations, and revenue attribution within CRM; own weekly and monthly dashboards on program health
• Conduct Quarterly Business Reviews (QBRs) to align on performance, identify growth opportunities, and surface feedback

Cross-Functional Collaboration

• Align Sales, Product, Marketing, and Customer Success around partner priorities and integrated GTM plans
• Work closely with Product to define partner integration roadmaps and influence the product roadmap
• Collaborate with Marketing to create co-branded collateral, events, webinars, and demand-gen campaigns

Continuous Improvement

• Monitor KPIs - partner-sourced revenue, deal velocity, NPS, and program ROI - to drive iterative enhancements
• Pilot new partner competencies (e.g., AI Centers of Excellence, advanced technical accreditations)
• Solicit and integrate partner feedback to evolve program features, tools, and support models

Your Background

• 5+ years in partner operations, alliances, or program management within B2B SaaS/AI environments
• Proven track record launching and scaling partner programs end-to-end
• Strong project management skills: adept at handling ambiguity, prioritizing across multiple workstreams, and coordinating cross-functional teams
• Excellent communicator: experienced in crafting program materials, delivering executive presentations, and building C-level relationships
• Analytical mindset: proficiency with Hubspot (or similar CRM), BI/reporting tools, and dashboard creation
• Collaborative and customer-obsessed: you thrive in partner-facing roles and champion mutual success

Nice to Have

• Experience with AI/ML or intelligent automation platforms
• Familiarity with partner-relationship management (PRM) tools
• Fluent in Spanish & English
• Experience in EMEA & USA markets

Why Automaise?

• Impact: Shape a world-class Partnerships function from the ground up at a fast-growing AI leader
• Growth: Stretch into new responsibilities and scale with us as we expand globally
• Culture: Work with a diverse, mission-driven team passionate about innovation
• Benefits: Competitive salary, equity, flexible work, comprehensive health coverage.

Ready to drive partnership success at Automaise?

Please send your CV and a brief note on your top partner-program achievement. We look forward to connecting!