Staffing Manager (Sydney)

Are you the most organised person you know with a high level of attention to detail?

Do you have natural leadership skills that you’d like to develop?

Are you driven to succeed, thrive under pressure, and have the capability to be part of a high-performing team?

Black Diamond Agency is an award-winning national staffing agency, specialising in promotions, events & experiential marketing. We have been established for nearly 16 years, and while still a small business, we experience considerable growth year after year. Our workforce consists of 1000+ casual employees that we manage nationally and an internal team of 13. We are looking for a motivated Staffing Manager to take us to the next stage of growth for the company.

Some of our clients include: Paramount Pictures, Nvidia, Daikin, Pacific Smiles Dental, MG Motors, Children's Panadol, Brookfarm, COYO, Minor Figures, and SO many more. Check out our Insta @bd_agency for more.

About the Role:

• Full-time, Tuesday to Saturday. The hours would vary 7-3pm, 8-4pm, 9-5pm or 10-6pm, varying each day but the same every week + reasonable overtime where the business requires it.
• The role would be based 100% remote – but you must be based permanently in Sydney.
• You would need to attend site visits regularly, which could be anywhere in your city
• Your commencement date would be as soon as possible, but we are flexible.

As a Staffing Manager, you will:

• Be responsible for around 500 casual staff in Sydney & Wollongong as well as other areas as required.
• Be a strong, positive & enthusiastic leader of your regions
• Be responsible for filling all shifts in your regions
• Be responsible for 100% high satisfaction levels from clients regarding your team
• Replace last minute cancellations 
• Brief & train your team for all events
• Communicate both positive and negative feedback to staff after the completion of a job
• Approve timesheets & other admin tasks that come with the role
• Assist with recruitment where needed
• Drive process changes and improve business efficiency in all areas of staffing
• Other adhoc tasks that come with the nature of the role

About You:

• Able to manage people in a democratic way with empathy, but also with assertivenes,s and able to build their trust and respect
• Positive work ethic and can-do attitude
• Able to meet deadlines
• Excellent time-management skills, self-motivated, and the ability to work autonomously
• Extremely organised and efficient
• Advanced written & verbal communication skills 
• Excellent phone/email manner
• Process driven
• Razor-sharp attention to detail 
• Highly motivated and proactive work ethic
• Can work well under pressure
• Proficient in G-Suite, but understand tech well, and working on cloud software
• It will be an added bonus if you drive and have your own vehicle
• Experienced brand ambassador/event staff, looking for the next step up in the industry (good to HAVE but NOT required)

What’s in it for you?

• Salary of $65000 - $70,000 + 12% super (depending on experience)
• $1000/year learning & development budget 
• $500 budget to get your home office set up
• Your birthday off every year
• Laptop & mobile phone provided
• Work with a team that treats you like family
• Work in a business full of (mostly) millennials with a complete start-up mindset
• The ability to work on occasion from other cities/overseas if that’s what you’re into.

Reporting

You will report to the Managing Director and be a crucial part of our high-performing operations team. 

Apply now, or you can send your resume & Cover Letter to the Business Operations Lead - Rhoda Estopia - rhoda@blackdiamondagency.com