We are working with a leading international healthcare company to recruit a Polish-Speaking Technical Support Advisor to join its customer support team in Bulgaria.
This is an excellent opportunity for a customer-focused professional who enjoys troubleshooting technical issues, assisting users, and delivering high-quality support for medical devices.
Location: Bulgaria — Remote
Employment Type: Full-time
Languages: Polish C2 + English C1
Remuneration: Competitive base salary + bonuses
- Provide technical support to customers using medical devices.
- Troubleshoot device-related issues and identify effective solutions.
- Guide customers on product functionality and proper usage.
- Coordinate repair or replacement processes when required.
- Handle customer enquiries and complaints professionally.
- Maintain accurate records and documentation of customer interactions.
- Follow company procedures, quality standards, and compliance guidelines.
- Polish language proficiency at C2 level.
- English proficiency at C1 level.
- High School Diploma.
- Strong customer service and communication skills.
- Technical support and troubleshooting abilities.
- Complaint handling and problem-solving skills.
- Previous call centre or customer support experience is an advantage.
- Professional experience is preferred but not required.
- A proactive, patient, and customer-oriented approach.
- Competitive remuneration based on experience, skills, and performance.
- Performance bonus and signing bonus.
- Monthly meal allowance based on days worked.
- Health insurance through Generali.
- Multisport and/or Coolfit cards.
- Access to a dedicated learning platform.
- Friendly, dynamic, and supportive working environment.
- Career development guidance and professional growth opportunities.
- Remote working model after completion of onboarding requirements.
- Relocation support for eligible EU candidates.
- Monthly accommodation allowance for the first 3 months.
- Flight, bus, or train transportation support for relocation.
- And many other benefits!
