Location: Porto, Portugal (Remote within Continental Portugal)
Contract Type: Full-time
Industry: FinTech / Digital Payments
Languages Required: Italian (Native / C2) + English (B2)
About The Project & Company
We are a leading provider of innovative financial and payment solutions in Europe, transforming how small businesses handle transactions. Operating across 31 countries, we empower merchants with seamless payment experiences backed by transparent pricing and high-end customer care.
Join our international team in Portugal and help us redefine the industry standards for service!
Role Overview
As a Digital Payments Service Advisor, you will be the primary point of contact for our Italian-speaking merchants. You'll guide them through account setup, troubleshoot technical/payment issues, and help them unlock business opportunities with our various service solutions.
Key Responsibilities
- Deliver outstanding omnichannel support (Phone, Email, Chat, and Social Media) to Italian-speaking merchants.
- Troubleshoot technical inquiries related to accounts, hardware, and payment processing.
- Identify merchant needs and suggest relevant value-added services/features to foster business growth.
- Collaborate with internal teams (Sales, Marketing, Product) to optimize customer experience.
- Maintain high quality, accuracy, and customer satisfaction standards.
- Languages: Native / Bilingual Italian + Fluent English (B2).
- Experience: 1+ years in Customer Support, Contact Center, or Client Solutions (preferred).
- Tech-Savvy: Comfortable with smartphones, tablets, apps, and digital platforms.
- Sales & Commercial Acumen: Ability to spot upsell/cross-sell opportunities and suggest tailored solutions.
- Soft Skills: Excellent interpersonal, conflict-resolution, and active listening skills under pressure.
- Location: Based in Portugal or willing to relocate to Portugal.
- Base Salary: €1,000 gross/month (paid over 14 months = €14,000/year base)
- Attendance Bonus: €50 gross/month (paid over 12 months)
- Meal Allowance: €7.63 / working day (tax-free via Meal Card)
- Comprehensive Health Insurance: Included from contract signing
- Paid Training: 30-day onboarding program (Mon–Fri, 08:00 – 17:00 | :€660 net during initial phase)
- Company-provided shared accommodation for up to 12 months (full details discussed during the initial interview).
- Note: Flight ticket is candidate's responsibility.
- Working Days: Monday to Sunday (Rotative 5 days on / 2 consecutive days off)
- Shift Window: Between 08:00 and 19:00 (rotative shifts; flexible up to 21:00 if ever required)
Apply now by sending your updated CV in English, or connect with us directly to discuss this opportunity!
