Assurance Team Coordinator (Ref: CRH139)

Job title: Assurance Team Coordinator Department: Assurance – Initial Accommodation and Large Sites Reporting to: Head of Large Sites Assurance Location: Remote with occasional travel to South England (London, East London, West London) and Wales Contract type: Permanent Hours of work: 40 hours p/w (Mon - Friday, 8:30am - 5pm) Salary: £26,000.00 - £33,000.00 per annum The coordinator is a key administrative and operational support role, responsible for the smooth delivery of assurance objectives and tasks, managing stakeholder engagement, handling assurance queries, and supporting the team with reporting on assurance and compliance tasks. This role is central to coordinating communications with internal teams, stakeholders to the contract including external delivery partners and Home Office teams as required. Candidates will need to demonstrate advanced IT proficiency, with the ability to extract and analyse data from internal systems such as IA Trans, CCMS, producing regular and ad hoc reports to support operational performance, audits, and compliance monitoring. Procedures

• Provide day-to-day administrative coordination and support across all assurance teams.
• Extract and produce reports from IA Trans, Athens and CCMS systems to support audits, inspections, and contract meetings and KPI discussions.
• Identify, highlight support the teams in implementing new processes and reporting formats (e.g. reports to HOD and Director).
• Monitor and maintain team risk and issues log to ensure up to date capture of issues, mitigation and resolutions.
• Liaise closely with team members to monitor and maintain team dashboard of assurance actions and recommendations and provide daily and weekly reports of outstanding tasks, recommendations and actions as required.
• Attend and document contract management actions ensuring accurate action logs are maintained and shared promptly.
• Monitor digital and manual records including, the team’s inbox, registers, welfare check reports, outstanding team actions, and other operational or assurance data sources and highlight outstanding actions and support the team to resolve them.
• Update internal systems as directed by line manager to support teams
• Support the team and senior managers with insights, updates, and briefings

Connect and Collaborate

• Work closely with your line manager, team members and other teams
• Collaborate with others, attending meetings as required
• Support team members and provide on-the-job training
• Provide cover for other staff as agreed by line manager
• Report on and advise Senior Managers of team development needs
• Work together to identify improvements in processes and management information

Responsive

• Keep up-to-date with all written and verbal communications (i.e. emails / messages / calls)
• Ensure all records are maintained and kept up-to-date according to company policies and procedures
• Be responsible for own learning and development

Talented

• Monitor own work levels, progress and development in the role
• Undertake all core learning and development programmes as required
• Undertake relevant learning according to agreed Personal Development Plan

Trusted

• All employees are responsible for ensuring any personal data which Clearsprings Group holds and for which they are responsible, is kept securely and is not under any conditions disclosed to any third party unless that third party has been specifically authorised by Clearsprings Group to receive that information and has entered into a confidentiality agreement.

Agile and Diverse

• Any other duties within the scope of responsibility and ability, as required, inclusive of providing similar support to any other local company project

Professional

• Maintain a good understanding of the legislation of the contract
• Learn, understand and operate within contractual guidelines and service requirements
• 25 days annual leave plus national bank holidays
• Westfield Health Membership (offering cashback on health services plus discounts for retailers and gym memberships)
• Life Cover (2 x basic salary)
• 6-month probation period
• Employer pension contribution (4% employer, 4% employee)
• Laptop/Phone/other equipment if required as part of job role
• Referral Scheme

Diversity Statement Clearsprings Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Modern Slavery Statement Clearsprings Groups conduct robust checks on any new employee including eligibility to work in the UK to safeguard against human trafficking or individuals being forced to work against their will. Safeguarding Statement Clearsprings Group is committed to Safeguarding and promoting the welfare of children, young people and adults at risk, and expect all employees to share this commitment. All successful applicants will be required to undertake a satisfactory DBS check in line with their job role.

• Successful applicants will require Counter Terrorism Clearance (CTC)*

This role is not open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer withdrawn.