Civic Engagement Program Manager

About CommunityCX

CommunityCXs helps governments communicate clearly and effectively with the people they serve. Our SMS, IVR, and chatbot platforms enable state and local agencies to deliver trusted information at scale — from public benefits to civic participation.

This program focuses on nonpartisan voter education to ensure voters understand where, when, and how to vote. Through multilingual outreach, and accessible digital tools, we help reduce confusion, increase participation, and strengthen public trust in democratic processes.

We’ve helped over 10 million people access critical services and are the winner of the Service to Citizens award.

The Opportunity

The Program Manager will lead program and technology implementation and client relationships.  You’ll guide agencies from initial strategy through launch and optimization.

You’ll be the trusted partner that governments rely on when accuracy, timing, and public trust matter most.

Key ResponsibilitiesClient Leadership & Implementation

• Lead end-to-end implementation of nonpartisan digital voter education 
• Manage senior government stakeholder relationships and serve as a trusted advisor 
• Guide technical projects from discovery through launch, monitoring, and post-election evaluation
• Ensure deliverables are on budget and on time.

Messaging & Campaign Development

• Design and deploy SMS and Chatbot campaigns
• Create clear, accessible, and nonpartisan messaging aligned with compliance requirements
• Coordinate translations  and accessibility best practices
• Collaborate with clients to develop content calendars and outreach strategies

Technical & Data Operations

• Manage secure data transfers and voter file integrations in compliance with security requirements
• Configure messaging workflows and troubleshoot campaign execution issues
• Partner with engineering and QA teams to ensure reliability during high-volume periods
• Monitor engagement metrics and optimize campaigns based on performance data

Demos, Growth & Cross-Functional Collaboration

• Run product demos and support business development conversations 
• Translate client needs into product feedback and implementation improvements
• Support renewals and expansion opportunities
• Help refine implementation playbooks and best practices 

QualificationsRequired

• 5+ years experience in election communications with deep knowledge of voter file, election processes and calendar. 
• 2+ years hands-on experience with SMS text campaigns
• Strong client management skills working with senior stakeholders
• Ability to manage sensitive data responsibly and follow structured processes
• Comfortable running demos and presenting to government audiences
• Strong organizational skills with the ability to manage multiple timelines simultaneously
• Commitment to nonpartisan civic engagement and public service

Preferred

• 5+ years of project management, implementation, or program management roles
• Background in civic tech, public sector technology, or nonprofit advocacy
• Communications, advertising or digital marketing experience

Why Join Us

• Mission-driven work: Support transparent, nonpartisan civic participation
• Remote-first culture: Collaborative, flexible, and outcomes-focused
• Growth opportunities: Shape a rapidly expanding civic engagement practice

Compensation & Benefits

• Competitive senior-level salary
• Full health, dental, and vision coverage + generous PTO
• Professional development stipend
• Travel opportunities (10–15%)