Analyst - Legal Spend

Elevate is recruiting a Legal Operations Analyst to support the operations team supporting the administrative processing needs of our customers. Through your collaboration and partnership with the team in support of our clients, you will understand customer needs and preferences to anticipate and exceed their expectations.

Specifically, a Legal Operations Analyst will:

- Carry out various legal operations tasks, including document processing, legal billing, metrics development, and others as needed for designated customer.

- Effectively communicate directly with our associates, customers and business partners.

- Assist in reporting and dashboarding a;s appropriate.

- Create impactful presentations as needed.

- Provide ad hoc support to ensure the operations department runs smoothly.

- Help implement new technology to support the entire legal department.

- Be part of a dynamic team who works together to help our customer succeed.

Skills for success:

- Excellent communication skills (written and verbal).

- Ability to self-learn and operate with limited oversight and direction.

- Problem-solve and escalate issues when appropriate.

- Detail orientated with a penchant for accuracy and organization.

- Engender a culture of professionalism, teamwork and accountability.

- Passionate about delivering the highest levels of customer service.

- Proficient with Microsoft Office products (e.g. Word, Excel, PowerPoint, SharePoint, Visio, Outlook).

- Aptitude to quickly learn and efficiently use new software and technology.

Experience:

- Must have at least 2 years of relevant experience.

- Excellent track record in previous client support/customer service engagements.

- Proven ability to work in a client-centric, deadline driven environment.

- Ability to learn new Legal Tech such as Cael or Quickbase.

- Experience as a business analyst, legal operations analyst, or similar role within an organization.

- Experience in pricing or legal project management would be a bonus.

Qualifications:

- Degree or relevant work experience in a relevant industry.