Technical Support Specialist

We provide POS software that empowers retailers with better tools, insights, and customer experiences. Our cloud-based platform offers seamless integrations, customization, and top-tier support.

About the Role

As a Customer Success Manager (CSM), you’ll manage key accounts, ensuring customer satisfaction, retention, and growth. You’ll collaborate across teams—Implementation, Support, Sales, and Marketing—to optimize the customer experience and prevent churn.

What You’ll Do:

• Stay ahead of the curve! Our product is constantly evolving, with new apps and features added regularly. We need team members who are eager to learn, test, provide feedback, and introduce customers to the latest innovations.
• Assist customers with both software and hardware troubleshooting, ensuring smooth operations.
• Respond to customer inquiries via phone, email, and tickets.
• Advocate for customers, understanding their needs and offering solutions.
• Identify upsell opportunities and promote new features.
• Conduct training sessions and create user guides/videos.
• Assist with data imports and documentation.
• Track and document customer interactions and feedback.

What You Need:

• Bachelor’s degree or 3+ years of relevant experience.
• Strong technical skills, with the ability to troubleshoot both software and hardware issues.
• Strong communication skills in English (written & verbal).
• Proficiency in Excel; HTML/CSS is a plus.
• A proactive mindset—curious, adaptable, and excited to explore new features.