Service Designer

Role: Service Designer

Client: Consultancy, Public Sector

Rate: £475/d (Outside IR35)

Start date: 1st September

Length: 3-6 months

Location: Remote; occasional workshops in London

We’re recruiting for consulting business who are hiring for a Service Designer to work on a public sector discovery project. To be considered for this opportunity, candidates must have recently worked on service standard assessed UK public sector projects and must be UK based with full right to work.

Candidates should have experience of:

• Conducting user and stakeholder research to understand needs and behaviours.
• Mapping end-to-end customer journeys to identify pain points and improvement opportunities.
• Designing service blueprints that detail the service processes and interactions.
• Facilitating co-creation workshops and collaboration across multidisciplinary teams.
• Prototyping services and validating them through user testing and feedback analysis.
• Developing and iterating service concepts and strategies based on research insights.
• Documenting and updating service standards, requirements, and operating models.
• Working in agile, multi-functional teams alongside interaction designers, content designers, user researchers and wider product and engineering teams.