l1 helpdesk

L1 Helpdesk Job Description:Contractual role: 6months, can be renew

• No Travel required
• Nature of work : Remote
• Pay rate 110 Euros per day
• Languages : Flemish with English fluency
• Candidate should have minimum 2 years’ experience in handling the L1 Helpdesk projects.
• Provide L1 Service Desk support services in Flemish & English to End Users in the Europe region, ensuring optimal customer experience, timely resolution of issues, and accountability for meeting or exceeding all Service Levels
• The Scope will include computer Hardware (desktops and laptops) and software support, escalation management, and continuous collaboration with deskside support teams and IT Infrastructure teams of client to resolve End User IT issues effectively.
• Candidate is willing to work on rotational shift in 24X7
• Prior Experience in Active Directory, M365 application troubleshooting, Printer Issues troubleshooting is mandatory.
• Provide technical assistance for Windows, Desktops, mobile devices and Microsoft M365 applications installed on End user devices
• Be the First Line of Defence – Receive the input via Voice call, E-mail, Chat and create a ticket with full details in the Jira ITSM platform

Thanks.