Senior Product Operations Manager

We are seeking a highly skilled Senior Manager, Product Operations to drive operational excellence across our Product organisation. With millions of users relying on our technology—from payroll to education to accountancy—you will play a key role in ensuring our product strategies translate into scalable, efficient, and commercially effective operations.

About IRIS

IRIS is a market‑leading software and services business supporting over 4 million parents, 18% of the UK workforce via payroll, 50,000 SMEs through cloud bookkeeping, and 21,000 firms with compliance solutions. We are proud to be recognised as a Great Place to Work® and one of the UK’s Best Workplaces for Women, reflecting our commitment to trust, inclusion, and employee wellbeing.

The Opportunity

As Senior Manager, Product Operations, you will operate at a senior leadership level, setting direction for how Product turns strategy into action. You will optimise processes, systems, governance structures, pricing, and performance frameworks—ensuring IRIS continues to scale efficiently while delivering exceptional outcomes for customers and the business.

You will be a key interface between Product, Commercial, Finance, Technology, Customer, and Executive teams, and will lead high‑performing individuals across Product Operations.

What You’ll Do

• Lead the operational framework that supports IRIS’ Product function.
• Develop and improve product policies, governance processes, and documentation.
• Own individual product pricing for selected products or services.
• Perform market and competitor pricing analysis; design and maintain pricing models.
• Define KPIs, interpret data, and turn insights into actionable recommendations.
• Coordinate complex cross‑functional work across Product, Sales, Finance, Technology, and Engineering.
• Oversee systems, workflows, pricing structures, and reporting capabilities.
• Drive automation and process optimisation to support scalability.
• Lead and support change programmes, assessing operational impact and readiness.
• Build, mentor, and lead high‑performing Product Operations teams.

What We’re Looking For

• Strong background in Product Operations, Product Management, or Commercial Operations.
• Proven experience in pricing analysis and pricing model development.
• Excellent commercial, financial, and analytical skills.
• Deep understanding of product lifecycle operations, governance, and cross‑functional delivery.
• Strong stakeholder influence and relationship building skills.
• Experience leading teams and driving complex change initiatives.
• Strategic mindset with hands‑on operational execution ability.

Why Join IRIS?

• Impact: Play a central role in shaping the operational engine behind one of the UK’s most widely used software portfolios.
• Growth: Join a progressive, ambitious Product organisation.
• Recognition: Work for an employer certified as a Great Place to Work®.
• Innovation: Be part of a company that embraces continuous improvement and transformation.

Apply now to shape the future of IRIS’ Product Operations and drive meaningful impact across our products and customers.