IT Support Office (Entry / Junior Level)

Role Description This full-time remote IT Support Office (Entry / Junior Level) role at Kevin Têxtil focuses on providing first-line technical support to internal users and ensuring smooth operation of office IT systems. The IT Support professional will respond to help desk tickets, diagnose and resolve issues related to desktop computers, software, and basic network connectivity, and escalate more complex problems when needed. Daily tasks include installing and configuring hardware and software, monitoring system performance, documenting solutions, and maintaining an organized record of incidents. The role also involves guiding users through troubleshooting steps, supporting common office applications, and following established IT procedures and security practices.
Qualifications

• Ability to provide effective Technical Support and Help Desk Support to internal users.
• Strong Troubleshooting skills for resolving hardware, software, and basic network issues.
• Hands-on experience with Desktop Computers, including installation, configuration, and maintenance.
• Foundational knowledge of Information Technology concepts, operating systems, and office productivity tools.
• Clear written and verbal communication skills, with a customer-focused and patient approach.
• Ability to follow procedures, document incidents, and work collaboratively with more senior IT staff.
• Organizational skills and attention to detail when handling multiple support requests.
• Relevant coursework, certification, or training in IT support (e.g., CompTIA A+, ITIL fundamentals) is an advantage.
• Reliable internet connection and a suitable remote work environment.