HR Coordinator I

LHH Recruitment Solutions is seeking a proactive and detail-oriented HR Coordinator 1 to support our client’s

Position- HR Coordinator IPay Range: $20-$28/hr.Location- RemoteOverview

The People Center Agent supports Employees in resolving issues related to Human Resources, benefits and other employment related inquiries. Provides excellent customer service by providing prompt, accurate and thorough support on all employment-related issues.

• previous payroll/accounting experience preferred or helpful
• Success Factor /SAP experience preferred
• Customer Service Experience
• Bi-lingual (English/Spanish) helpful

Minimum Qualifications

• High school diploma or equivalent; bachelor’s degree desirable.
• Several years of Human Resources experience.
• Several years of customer service experience, preferably in a call center environment.
• Working knowledge of state and federal employment laws/regulations including Americans with Disabilities Act Amendments, Family Medical Leave Act and Workers Compensation

Duties and Responsibilities

• Provides quality customer service in response to all inquiries made via phone, email, Service Now, QR code from all nationwide Employees, Managers, HR Business Partners as well as all areas of operations.
• Accurately and timely logs-in all cases received into the case management system (Service Now).
• Navigate employees through the various employee life-cycle processes.
• Triage issues presented by employees and accelerate to Tier 2 specialists.
• Participate in team problem solving efforts and offer ideas to solve client issues.
• Works efficiently to resolve and close cases accurately and timely to meet Service Level metrics.
• Uses procedures, policies, knowledge database and other reference materials to assist in answering inquiries.
• Liaise with our partners such as Benefits, Shared Services, Payroll to ensure valid and correct information is provided to our employees.
• Collects and validates complete data required to process manual employee personal and organizational transactions and escalates for processing through Connect.
• Must have the ability to remain focused, professional, tactful and discrete when handling sensitive and/or confidential information.
• Support inquiries regarding Company initiatives, Natural Disaster/crisis events and annual programs.
• Perform other job-related duties as assigned.

Preferred Qualifications

• Excellent interpersonal, customer service, analytical/problem solving, problem management, presentation, and communications skills
• Strong communication skills - written, verbal, motivation, facilitation of strong working relationships
• Strong analytical/problem solving skills
• Knowledge of Service Now a plus
• Well-rounded/versed in all things Policy and Procedure
• Positive attitude and professional demeanor
• Ability to handle all Employee issues in a professional manner with utmost confidentiality
• Ability to work under pressure and maintain/produce accurate work.
• Customer orientated and ability to adapt and respond to all employees.

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance