Remote Roadside Assistance_19586

This is a remote position. What to Expect

• On a day-to-day basis, agents can expect to participate in the following activities
• 24/7 service of inbound calls for roadside assistance and other service requests from clients’ customers and/or client account representatives for assistance with items such as:

– a vehicle that won’t start – flat tire(s) – keys locked inside a car – vehicle out of gas – vehicle in an accident

• Place outbound calls to the list of clients’ service providers to secure appropriate towing assistance to resolve the customer’s needs
• Possible outbound calls to client, client’s customers, and/or client account representatives for status and clarification purposes.
• Transfer inbound calls or outbound calls to other client-designated internal support departments or client account representatives
• Outbound coordination with client’s service providers & possible follow-up calls for clarification and/or additional calls for secondary services
• Probe to identify the needs of the customer based on the vehicle’s inoperable situation
• Identify the customer’s location using Google Maps and other client tools
• Provide policy coverage details based on the specific client program
• Secure a Service Provider to assist the customer, based on the parameters of the policy’s program
• Provide status updates to customers calling after the initial request for assistance was processed