Customer Support Associate

This is a remote position.

We are looking for a customer service associate to answer customer inquiries and ensure all matters and complaints are handled carefully. Good-fit candidates have impeccable communication and leadership skills and are empathetic and professional. If you have experience assisting customers in a similar industry and want to be part of a company and team that are making strides in the industry, we’d love to hear from you.

Location: United States (Remote) Responsibilities:

• Document all customer calls, inquiries, and actions, and follow up with customers after a solution has been presented.
• Escalate customers inquiries to the appropriate department when needed.
• Research and stay up to date with company products, services, and processes.
• Keep track of customer service accounts and relevant data.
• Recommend process improvements and identify new product and service opportunities based on customer needs.

Requirements:

• Proven customer support experience or experience as a client service representative is a plus.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively

Qualifications:

• High school diploma, GED, or equivalent.
• College degree is preferred.
• 3 years’ experience assisting customers in a similar role.

Benefits: We offer a comprehensive benefits package designed to support the well-being and financial security of our team members. Our benefits include:

• 401(k) Retirement Plan
• Health Insurance
• Vision Insurance
• Dental Insurance
• Flexible Work Schedule
• Paid Time Off (PTO)

This position offers an opportunity to interact directly with customers, solve problems, and represent our company. If you have a knack for customer service and enjoy helping others, we'd love to hear from you. Requirements