Software Engineer

Job description

Pega Lead System Architect LSA Onshore

Location : Remote

Type : Permanent

Experience 10-14 years overall 3 years as LSA 2 Pega CS endtoend implementations

Role Summary Design Authority Owns architecture quality performance security and DevOps leads CoE standards and AI enablement

Key Responsibilities

Own solution blueprint case taxonomy microjourneys interaction flows CSR Desktop Knowledge and Digital Messaging

Define nonfunctional requirements scale resiliency and node strategy Queue Processors vs Job Schedulers background processing caching

Integration architecture RESTJSON SOAP if needed OAuth2SAML eventing KafkaJMS idempotency pagination circuit breaker and retry patterns

Data design enterprise data model data pages scope refresh reference data strategy data obfuscation and masking for PII

UX strategy Constellation preferred Cosmos accessibility WCAG localizationi18n responsive behavior

DevOps Deployment Manager pipelines product packagingversioning branchingmerge policy automated quality gates rollback patterns

Observability and performance PDC operating rhythm PALs analysis log correlation performance test strategy and tuning

Security compliance GDPRaligned retentionerasure RBACABAC secrets management auditability encryption at rest and in transit

CoE leadership guardrails code review checklists reusable components reference architectures developer onboarding and enablement

AI initiatives seed NLPEmail Bot Digital Messaging intentsentiment GenAIassisted CSR summarization knowledge retrieval and governance promptdata policies

MustHave Skills

Pega CS depth Interaction Portal Service Cases Knowledge Email Bot Digital Messaging eg chatWhatsApp with production golives

Constellation experience view templates regions editable tables datareference patterns or strong Cosmos with migration path understanding

Integration design mastery REST with OAuth2 client credentials auth code error handling frameworks requestresponse mapping timeouts retries backoff

Eventdriven patterns KafkaJMS producersconsumers correlation IDs exactlyonceatleastonce semantics deadletter handling

Performance engineering PDC triage PAL reading DB indexing considerations cache invalidation node classification queue throughput tuning

DevOps at scale multistage pipelines in Deployment Manager artifact versioning approvals infrastructureascode collaboration release governance

Security engineering Access Manager attributebased access control ABAC using Access When fieldlevel encryptionobfuscation secure logging

Testing leadership PegaUnit strategy scenario tests contract tests for integrations test data management coverage KPIs

Documentation stakeholder management architecture decision records ADRs tradeoff analysis executive communication risk management

NicetoHave

Customer Decision Hub CDH to power NBA in service context and nextbestservice actions

GenAIAgentic AI in Pega eg summarization knowledge buddycoach patterns and NLP model tuning

TelephonyCCaaS Genesys Amazon Connect Twilio NICE CTI handoff and screenpop patterns

Cloud ops Pega Cloud AWSAzure and enterprise observability SplunkDatadogNew Relic

Travelecommerce domain booking amendments refundschargebacks partnersupplier support fraudrisk workflows

Certifications

Mandatory Pega Certified Lead System Architect CLSA

Preferred Pega Decisioning Consultant badges in GenAI Digital Messaging PDC

Skills

Mandatory Skills : Pega LSA