Role- Customer Engagement Manager
Location- United Kingdom (Remote)
Job Description:
• Minimum of 12 years of high-tech/SaaS industry experience • 8+ years in a customer-facing role, program management as part of a professional services organization or similar role
• 8+ years of experience with technology products
• Certified ScrumMaster, PMP/PgMP, and/or ServiceNow Implementation Methodology certification or equivalent
• ITILv3 or v4 Foundation
• Strong working knowledge of OCM frameworks, practitioner/certification a plus
• Exceptional communication skills to include technical and business concepts
• Very strong written communication skills
• Excellent negotiation and persuasion skills
• Must enjoy working in a highly collaborative fast-paced environment with a willingness to learn new things independently
• Prior experience with implementing or supporting ServiceNow products
• Strong cross-functional, technical Project Management experience and demonstrated experience in leading key projects, including strategic customer programs from inception to successful go-live/post go-live hypercare period
• Ability to think strategically, learn fast, and communicate with impact
• Bachelor’s degree or equivalent experience
• English – fluent
• AI customer implementation experience preferred