Part Time Operations Administrator

The Company:

Pip Care, Inc. is a leading provider of concierge high touch human solutions supported by technology for health systems, hospitals and affiliated physician groups. Pip Care offers end-to-end care continuum solutions to support improved patient outcomes, compliance, and reduced administrative burden on care teams, while also reducing cost to the health system.

Pip Care, Inc. knows the most important people in the healthcare journey are the patient and their care team. Pip Care supports this journey with meaningful digital and human connection that allows the patient and the care team to focus on what is most important.

The Opportunity (please note this is a part-time remote position):Position Summary:

The Operations Administrator is responsible for overseeing the day-to-day administrative and operational functions of Pip Care. This role ensures efficient workflow, regulatory compliance, and high-quality patient experiences while supporting leadership and the health coach staff. The Operations Administrator serves as a key liaison between health coaches, patients, and external partners to optimize performance. Salary is $18.00 per hour for a maximum of 20 hours per week to start.

Key Responsibilities:

Key Responsibilities:

• Oversee daily operations, including patient outreach, scheduling, patient flow, and staff coordination.

• Ensure compliance with healthcare regulations, including HIPAA.

• Coordinate with Health Coaches to optimize patient care delivery and workflow efficiency.

• Work with the Director of Operations to develop and implement policies and procedures to improve operational efficiency and patient satisfaction.

• Develop and manage relationships with our Health System clinical partners.

• Serve as point of contact for patient complaints, resolving issues promptly and professionally.

Minimum Qualifications

• Working knowledge of medical terminology and abbreviations.
• High school diploma or GED required, Bachelor's Degree preferred.
• Exceptional communication and interpersonal skills.
• Proficiency in EHR systems and Google Docs.
• Experience in Motivational Interviewing is a plus
• Experience as a Medical Assistant is preferred, but not required.
• Bilingual candidates are strongly preferred.
• Ability to manage multiple priorities in a fast-paced environment.
• 3-5 years experience in healthcare operations or practice management.
• 3+ years of experience in client relations/providing customer service, preferably in healthcare.
• Must reside in one of the following states: Pennsylvania, Florida, Georgia, North Carolina, Arkansas.

Professional Competencies

• Integrity and Trust
• Functional/Technical/Analytical Skills
• Teamwork
• Written/Oral Communications
• Strong customer service skills to coordinate service delivery, including attention to members/caregivers, sensitivity to concerns, proactive identification, and rapid resolution of issues to promote positive outcomes for members.

Working Conditions

·        Work from home 100% of the time.

·        May require occasional evening or weekend work.

·        Interaction with patients, health coaches, and external partners.