Customer Service Representative

CSR - Customer Service Representative - BankingDuration: 6-12+ Months Contract

Location: 100% Remote

Pay Rate: $18/hr on W2 without benefits.Only 1 round of interview over MS-TeamsWE DO OFFER A REFERRAL BONUS upto $250 IF YOUR RECOMENDATION GETS PLACED.Start Date: Last week of Oct / 1st week of Nov3-4 weeks training program. - paidNo leaves while on training.Equipment will be provided.Shift: This is a 24/7 call center role; candidates must be flexible to work on rotating shifts, including days, nights, weekends, and holidays, as per business requirements.BANKING EXPERIENCE IS A MUSTHIGH VOLUME CALL CENTER ENVIRONMENTAs a Customer Service Representative - Treasury Services, you’ll be expected to

• Respond to incoming calls from brokers, clients, merchants, and financial institutions regarding checking, debit cards, ACH, and bill payments.
• Ensure adherence to established call procedures and customer service standards.
• Provide accurate information and solutions to customer inquiries in a professional manner.
• Ensure high levels of accuracy and attention to detail in every customer interaction.
• Work with supervision on standard tasks, and handle special tasks with general guidance.
• Maintain a high level of accuracy when addressing customer concerns