Administrative Support/Scheduler

1. About Our Client:

The organization operates in the managed staffing and talent consulting industry, addressing the need for skilled workforce solutions across diverse client bases. It supports projects related to healthcare compliance and quality reviews, reflecting its commitment to diversity and service effectiveness within its client communities. The organization provides staffing services tailored to contract requirements in healthcare settings, including state waiver programs.

2. About the Opportunity:

The Administrative Support/Scheduler role supports the Illinois Home and Community‑Based Services (HCBS) Waiver Quality Reviews project by managing scheduling and administrative tasks. This position ensures that project activities, including reviews and interviews, are organized efficiently and comply with contractual obligations. The role acts as a key coordinator between nurse reviewers, supervisors, project leadership, and providers, contributing to the smooth execution of quality review processes.

3. Responsibilities:

• Coordinate and schedule nurse reviewer activities, including onsite visits, remote reviews, interviews, and meetings

• Manage multiple calendars to prevent scheduling conflicts and ensure regional coverage

• Track project activities to meet contractual timelines and milestones

• Serve as a contact for providers regarding scheduling and review questions

• Prepare and send timely communications on schedules, changes, and expectations

• Maintain confidentiality and protect sensitive information in compliance with HIPAA and project standards

• Perform accurate data entry and maintain version control of project documentation

• Provide administrative and coordination support to supervisors and project leadership as needed

4. Requirements:

• Minimum of 2 years of customer service experience

• Experience in administrative support, scheduling, or coordination roles

• Strong organizational skills with the ability to manage multiple schedules simultaneously

• High attention to detail and ability to meet deadlines

• Ability to work independently and collaborate effectively in a remote team environment

• Proficiency with Outlook, Excel, Teams, SharePoint, trackers, and dashboards; ability to learn new systems quickly

• Excellent verbal and written communication and customer service skills

• Experience supporting healthcare, Medicaid, compliance, or contract-based projects preferred

• High school diploma or equivalent required; associate’s degree or higher preferred

5. Pay Range and Compensation Package:

• The pay range and compensation package for this role will be determined based on the candidate’s experience, skills, and other relevant factors.

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.