Customer Solutions Manager

Customer Solutions Manager – Corporate Travel

We’re recruiting on behalf of a growing and innovative corporate travel company who are redefining the business travel experience. At an exciting point in their evolution, they’re looking for a Customer Solutions Manager to play a key role in ensuring their clients receive the very best service, support and partnership.

This is an opportunity to join a forward-thinking business combining cutting-edge technology with a genuinely people-first service culture.

Customer Solutions Manager – what will I be doing?

• Acting as the main day-to-day contact for corporate travel clients and their travellers, ensuring every interaction is seamless and positive
• Supporting clients with travel enquiries, resolving issues quickly, and guiding them through the company’s technology platform
• Building strong relationships with clients to understand their needs and identify opportunities for improvement
• Proactively engaging with customers to gather feedback, optimise travel programmes, and enhance user experience
• Collaborating with internal teams across operations, sales and product to ensure a consistent, high-quality service delivery
• Attending client meetings and review sessions, representing the business with professionalism and care
• Maintaining detailed records and contributing ideas for process and service enhancements

Customer Solutions Manager – what experience do I need?

• Experience working within a corporate travel management company (TMC) or similar client-facing environment
• Proven background in customer success, account management or client support
• Confident communicator with excellent interpersonal and problem-solving skills
• Comfortable working with online booking tools (OBTs) and familiar with travel technology platforms
• Strong organisational and analytical skills, with a focus on continuous improvement
• Self-motivated, positive and proactive – someone who takes ownership and enjoys collaborating across teams

Customer Solutions Manager – what else do I need to know?

Full-time role, fully remote with standard hours (hybrid working available if preferred)

Competitive salary plus performance-related bonus

Excellent opportunities for career growth and professional development

Join a collaborative, forward-thinking team at a genuinely exciting time of expansion and innovation in the corporate travel sector