Customer Success Specialist (Ref:j87SP)

An exciting opportunity to join our client's team at a VC-backed startup offering tech devices as a subscription service to over 500 business clients across 26 European countries, as a Customer Success Manager.

Objective

Manage the full customer journey, including onboarding, growth, and renewals

Responsibilities

• - Own the full customer journey: onboarding, growth & renewal
• - Provide hands-on support, including device supply & order processing
• - Proactively anticipate customer needs and improve their experience
• - Collaborate across Sales, IT & Procurement to deliver seamless solutions
• - Gather & share feedback to drive product and service improvements

Qualifications

• - Fluency in Romanian & English
• - Remote work experience & adaptability to fast-changing environments
• - Proactiveness & ability to thrive in a fast-paced setting
• - Strong multitasking skills & a customer-first mindset
• - Solution-focused, owning issues & driving resolutions with teams

What our client is offering

• - 23 days holiday
• - New MacBook
• - Access to highly skilled experts to bring you the latest in learning and development with training in leadership, technical and personal development
• - A flexible working environment
• - A competitive remuneration and attractive benefits
• - Opportunity to work with Top Clients on important projects
• - Continuous learning and improvement activities
• - Dynamic, international working environment

Equal Opportunity Employer

RSight® is an equal opportunity employer and values diversity in the workplace. We encourage all qualified individuals, including those from diverse backgrounds and people with disabilities, to apply.

Application Instructions

Please submit your CV (mandatory) and an optional cover letter detailing your qualifications and interest in this role. Only shortlisted candidates will be contacted for an interview.