Senior Implementation Manager (Software for Trade Businesses in Australia)

Senior Implementation Manager (Software for Trade Businesses in Australia)

• Work remotely in Australia for a hugely successful, US-based SaaS company
• World-Class SaaS platform purpose-built for trade and service businesses
• Partner with this company’s customers on their end-to-end software implementation journeys
• Join a business now growing rapidly in Australia
• Permanent role paying $100 - $111K + Super + Bonus

We are proud to exclusively be partnering with a globally dominant and innovative US-based SaaS powerhouse that are empowering tens of thousands of trade and service businesses worldwide.

After successfully servicing Australian customers since 2021 (without a local team!), they are now officially growing their team here in Australia and this is your opportunity to be part of something big.

If you thrive on building customer relationships, solving complex challenges, and driving great outcomes for customers, this role puts you at the centre of transforming Australia’s trade industry.

As a Senior Implementation Manager, you will closely manage multiple and concurrent implementation projects from initiation through to delivery, and through to a ‘live’ state.

What you’ll bring?

• A strong ability to lead discovery sessions with customers to understand their pain points and business needs
• Ability to understand end-to-end product workflows
• A proven track record of understanding how end-to-end software implementations work
• A strong understanding of how software needs to be configured to meet unique customer goals
• Exceptional customer relationship skills focused on delivering maximum customer value
• Exceptional project management skills; Proven ability to multi-task and manage multiple moving pieces at a time while paying strict attention to detail
• Change management skills; an ability to help customers navigate change and new software implementation

Nice to Have’s:

• A background or strong understanding of the trades industry (construction, plumbing, electrical, landscaping etc)
• Prior experience in utilsing trade management software
• Prior experience in the SaaS industry

What you'll be doing:

• Leading customer discovery sessions; understanding customers’ pain points and what the customer is trying to achieve, and then helping the customer configure the software to achieve these goals
• Becoming a ‘product expert’, understanding this company’s software product’s end-to-end workflows and features, and how that translates to each unique customers’ goals
• Keeping up with the latest new features added to this company’s software product offering
• Conducting training with clients to enable them on the different functions within the software and ensure their Go-Live readiness
• Managing Stakeholder relationships to ensure that each phase of a customer’s implementation is delivered on-time and to a high quality
• Consistently updating all internal and customer stakeholders on any progress and/or roadblocks to maintain alignment and transparency, while continually driving the project forward to meet established deadlines
• Proactively identifying and escalating customer risks
• Working alongside other ‘post-sales’ team members including other Implementation Managers and Customer Success Managers, as well as cross-functional teams in the business
• Working as part of a growing, tight-knit Australian team with the backing and support of a large, US-based team

How to Apply?

To apply online, please click on the link below!

Alternatively, for a confidential discussion or to discuss other IT roles in Sydney, please contact Jimmy Flynn on 0488 732 269.