Project Manager ServiceNow WSD / IWMS - Fully Remote - Poland
Context
We are deploying an Integrated Workplace Management System (IWMS) on the ServiceNow Workplace Service Delivery (WSD) platform. The solution will standardise Real Estate, Workplace and Facilities Management processes within a single integrated system.
This is a global, multi-phase rollout involving multiple internal stakeholders and external delivery vendors. We are looking for a Project Manager to lead project governance and delivery oversight from the client side, coordinating internal digital teams and external partners through delivery, go-live, hypercare and transition to support.
Key responsibilities
- Own project governance and overall execution oversight.
- Manage project scope, timelines, risks, issues and dependencies through structured RAID management.
- Coordinate internal digital stakeholders, the ServiceNow platform owner and external delivery teams.
- Lead steering committees, governance forums and regular project-status meetings.
- Prepare and maintain project reporting for key stakeholders.
- Track milestones, deliverables, acceptance criteria and overall project progress.
- Monitor vendor performance and manage escalations where required.
- Coordinate readiness activities for testing, deployment and go-live.
- Oversee hypercare and the transition to business-as-usual support.
- Ensure effective collaboration across a global, multinational project environment.
Mandatory skills and experience
- At least five years’ experience as a Project Manager delivering projects end to end.
- Proven experience in project governance, reporting and RAID management.
- Strong change-management and milestone or schedule-management experience.
- Experience managing vendors within a consulting, systems-integrator or technology-delivery environment.
- Practical experience working with both Agile/Scrum and waterfall governance models.
- Hands-on experience with Jira and Confluence.
- Experience working with multinational teams and stakeholders.
- Excellent English communication skills, both written and spoken.
- Ability to work independently in a fully remote environment.
- Availability to work in the CET time zone.
Nice to have
- Experience with ServiceNow Workplace Service Delivery (WSD).
- Experience implementing an IWMS or solutions related to Real Estate, Workplace or Facilities Management.
- Previous experience with global, multi-phase ServiceNow rollouts.
- Experience managing testing, deployment, go-live, hypercare and transition-to-support activities.
- PMP certification.
- SAFe Agile certification.
- ServiceNow Certified Implementation Specialist certification.
- ServiceNow Administrator certification.
Project details
- Location: Poland, CET time zone
- Work mode: Fully remote
- Start date: ASAP
- Duration: Until July 2027
- Language: English is mandatory
Interested in the opportunity or know someone who could be a great fit?
Please get in touch with menna@senovo-it.com to learn more or share your profile.
