Commercial Operations Manager

This is a fantastic opportunity for a senior person to support a dynamic commercial team for this specialist consulting firm. They provide a range of strategic analytical services centred on leading-edge AI to major corporates and academics across the world, often based on complex and business-critical scenarios.

Commercial operations is centred around their business development team which is highly specialised, managing the full-range of client-facing services from marketing, lead generation, bid-writing, commercial contracts, forecasting, reporting and hand-over to delivery teams. As Commercial Operations Manager you will work alongside them to support, streamline and optimise all their activities.

This is a highly sophisticated business, based on best industry practice, and you will be accountable for developing, evolving and maintaining the commercial processes that underpin this standard of operation.

It is a highly professional and people-centric company where your career and well-being are given the highest priority.

The role

• Assess, define and realign all commercial processes and assure best practice throughout
• Embed processes within CRM framework and establish dashboards for key metrics across the entire CRM process
• Analysis and reporting on metrics helping to identify trends, opportunities and potential issues
• Input to and output from CRM across entire sales process, constantly seeking opportunities for process improvements and increased efficiencies
• Assure effective collaboration with associated internal and external teams to optimise successful project outcomes
• Work closely with the sales, legal and commercial teams in the sales process, gathering input for bid-writing, commercial content and legal review
• Liaison with legal team for contract reviews reporting back on business risk, compliance and accurate reflection of sales conclusions
• Oversight of all bid content in terms of design, accuracy, compliance, timescales and relevance
• Maintain a bid library of leading-edge and compelling content collaborating with internal subject matter experts

What we need

• Strong track record supporting a business development function covering all stages in the CRM process
• This must have concerned supporting sales of complex solutions for business strategy or technical consulting
• Evidence of being strongly process-led with experience of redefining and implementing process change to meet business needs
• Highly numerate and excellent attention to detail, especially around the written word
• Excellent grasp of contracts and ability to credibly bridge the sales function with legal, financial and delivery teams
• Strong evidence of implementing and maintaining operational excellence across the sales function
• Superb influencing and communication skills and ability to juggle many projects simultaneously
• Degree in business or STEM subject

In return you will receive an earnings in the region of £55,000 per annum, a small bonus plus an excellent pension. The organisation is based in the South East of England however the role can be 100% home-based.