Customer Service Specialist

Location

UK - Remote

Tea

mThe Talent Systems Support team delivers responsive, knowledgeable, and high-quality support for customers across the globe. With team members distributed across North America, Latin America, Europe, and Asia-Pacific, we work together to resolve issues, share insights, and ensure a consistent experience across all Talent Systems platforms

. Job purpo

seEnterprise Support Specialists provide high-quality, thorough, and efficient support to our demand-side clients. This role involves resolving product issues, guiding clients through features and workflows, and acting as a liaison between clients and internal teams. Specialists also collect client feedback, facilitate training, and ensure we consistently meet expectations across the entire lifecycle — from onboarding to ongoing engagemen

t. Duties and Responsibilities Client Sup

• portRespond to a high volume of client inquiries via email, phone, and chat in a timely and thoughtful ma
• nnerTroubleshoot technical issues, report and escalate
• bugsFollow up with clients to confirm issue resolution and satisfac
• tionRecommend best practices and guide clients through product features and workf

lowsCross-Team Collabora

• tionWork closely with teammates to ensure consistent support experie
• ncesShare product feedback or recurring issues with leads or operations

teamRelationship Manage

• mentBuild and maintain strong working relationships with enterprise cli
• entsUnderstand client goals and proactively identify ways to support their suc
• cessCollaborate with Client Success and Business Development teams to ensure unified sup

portQualification & Attrib

• utesExperience supporting VIP clients in a fast-paced support environ
• mentStrong written and verbal communication sk
• illsTech-savvy and comfortable learning new software qui
• cklyPatient, empathetic, and able to stay calm under pres
• sureExperience with cloud software, help desk tools, and CRMs (e.g., Zendesk, J
• IRA)Ability to work independently, manage competing priorities, and multitask effecti
• velyExperience worked in a casting office or agency prefe

rred