Responsibilities
- Gather information regarding client needs and preferences
- Research available options and services
- Coordinate booking and reservation requests
- Review details for accuracy
- Provide clients with confirmations and relevant information
- Assist with changes and special requests
- Maintain accurate client and booking records
- Follow up regarding outstanding information
- Communicate with service providers
- Provide professional support before and after reservations
- Strong communication and interpersonal skills
- Excellent organization and attention to detail
- Customer-focused mindset
- Comfortable researching information online
- Able to learn web-based platforms
- Strong follow-up skills
- Reliable and professional
- Customer service, reservations, hospitality, or administrative experience is helpful
- Fully remote environment
- Comprehensive onboarding and training
- Access to professional tools and resources
- Continuing education
- Professional development opportunities
- Supportive team environment
