Field Service Engineer

Job DescriptionField Service EngineerRemoteUKNegotiableCompany Overview

A well-established engineering and automation solutions provider, operating across the UK and Ireland, is seeking a skilled Field Service Engineer to join its growing technical team. The business has a 50-year history of delivering advanced storage and retrieval systems that help organisations improve efficiency and optimise workspace operations.

Role Summary

This position involves servicing, maintaining, and repairing automated storage systems across the South of England, with occasional nationwide travel. The role offers a high degree of independence and variety, supporting customers on-site and ensuring their systems run efficiently.

Some overnight stays may be required, as well as occasional international travel for training.

Key Responsibilities

• Inspect, maintain, and repair automated storage systems.
• Diagnose and resolve mechanical, electrical, or software faults.
• Conduct annual servicing and safety checks.
• Support system upgrades and assist with installations.
• Respond promptly to breakdowns and client call-outs.
• Provide technical guidance and operational training to users.
• Complete service documentation and reports accurately and on time.
• Manage your own schedule and travel efficiently.
• Maintain high technical standards and represent the company professionally.

Requirements

• Mechanical, electrical, or general engineering background (qualified or experienced).
• Strong technical fault-finding and diagnostic skills.
• Full UK driving licence.
• Willingness to travel regionally with some overnight stays.
• Excellent communication and customer-service skills.
• Professional, reliable, and self-motivated approach.
• High attention to detail and pride in quality workmanship.
• Experience in automation, materials handling, or storage systems (advantageous).

Benefits

• Company vehicle and full tool kit provided
• All travel expenses covered
• Laptop, phone, and branded uniform
• Comprehensive technical training (including manufacturer-led sessions abroad)
• Pension scheme, life assurance, and income protection
• Annual discretionary bonus
• Paid sick leave and holiday entitlement
• Monday–Friday schedule (no regular weekend work; occasional pre-arranged overtime available)