Customer Service Representative: Full-time, remote

Customer Service RepresentativeAbout Vinoshipper We are an e-commerce platform for the wine, cider, sake, and mead industries. Providing prompt, excellent, expert support and service to our clients and customers is one of the foundations on which the success of our company is built.  

About the team While primarily working from home, our team environment is highly collaborative and supportive. We share the company’s goals of providing excellent service to our clients and customers, ensuring we continue to have the best customer service in our industry. The work is fast-paced and complex and we work hard while also taking care of each other and having fun along the way.   

About the role We are seeking a self-motivated person to fill a full-time remote position focusing on customer service. The work is mostly handled through an online ticketing system and the type of inquiries range from handling order damages, returns, redirects, customer inquiries, and more. Kindness, patience, excellent customer service and attention to detail and superb communication skills play a role in all interactions.   

Requirements:  

• Experience working with CRMs and multiple online platforms simultaneously  

• High proficiency in Excel including data review, transfer, and manipulation  

• Skilled problem-solver and multitasker, thrive in a fast-paced environment 

• Demonstrated ability to work unsupervised and/or remotely, strong time-management  

• Excellent communication skills, an aptitude for sales & dedication to customer satisfaction 

• Patient, kind, open communicator. 

• Willingness to participate in on-the-job training. Be willing to learn and grow from mistakes. 

Experience working at a winery is a plus!

Compensation:  $20 - $22 per hour DOE  

Schedule:  Tuesday – Saturday 8:30am – 5pm PST 

Benefits: Medical, Dental, Vision, and Short-Term Disability Insurance covered at 100% for employees, FSA/HSA, 401(K), and a generous time-off policy.  

If you believe working in a culture of hard work, fun, and respect with a friendly, supportive team is important, Vinoshipper is the place you want to be!