Administrative Assistant

About The Company Mercy Home Health is a distinguished member of Trinity Health At Home, a leading national organization dedicated to providing comprehensive home care, palliative care, and hospice services across twelve states. As a trusted provider in the healthcare industry, Mercy Home Health specializes in delivering high-quality, compassionate care directly in the comfort of patients' homes. Our services include skilled nursing, physical, occupational, and speech therapy, as well as medical social work, palliative, hospice, and bereavement support. We are committed to blending clinical expertise with innovative virtual care solutions through our exclusive Home Care Connect program, aiming to improve health outcomes and patient satisfaction. Rooted in our faith-based, non-profit mission, we prioritize dignity, respect, and personalized care for every individual. Our dedicated team of healthcare professionals and support staff work collaboratively to ensure that patients receive holistic, person-centered care tailored to their unique needs. With a focus on continuous growth and innovation, Mercy Home Health strives to be a leader in transforming home healthcare delivery while upholding our core values of compassion, integrity, and excellence. About The Role We are seeking a highly organized and proactive Administrative Assistant to support our multiple locations in Philadelphia, PA. This remote position plays a vital role in ensuring smooth operational workflows across our clinical and administrative teams. The successful candidate will handle a variety of administrative tasks, including communication management, patient data tracking, report generation, and logistical coordination to facilitate efficient healthcare delivery. The role requires excellent communication skills, attention to detail, and the ability to multitask effectively across different computer systems and platforms. The Administrative Assistant will serve as a key point of contact for internal teams, hospital referral sources, and external vendors. Responsibilities include managing phone calls and emails, preparing and distributing reports, maintaining patient logs, assisting with referral entries, and coordinating maintenance or supply orders. This position offers the flexibility of working from home, provided the candidate has reliable internet access and transportation when required for site visits. The role provides an excellent opportunity for professional growth within a supportive environment committed to employee development and community impact. Qualifications

• High School diploma or equivalent
• Healthcare experience preferred
• Excellent communication and customer service skills
• Strong critical thinking abilities
• Proficiency in multitasking across multiple computer systems
• Valid driver’s license and reliable transportation (when necessary)
• Reliable internet connection for remote work
• Experience with Microsoft Office Suite (Word, Excel, OneNote)

Responsibilities

• Answer and transfer incoming phone calls to appropriate parties
• Respond promptly to emails from clinical teams, scheduling, and hospital referral sources
• Print, organize, and send reports to the Home Care Coordinator team
• Track patient information, perform data entry, and maintain documentation in EPIC
• Assist with orthopedic patient logs, referral entries, and email communications
• Notify building management of any maintenance or facility needs
• Order and manage office supplies to ensure operational efficiency
• Support management with generating reports and tracking physician orders

Benefits

• Health, dental, and vision insurance starting from your first day
• Opportunity to work remotely with reliable internet
• Daily Pay option for flexible compensation
• Short-term and long-term disability coverage
• 403(b) retirement plan with employer contributions
• Generous paid time off and holidays
• Comprehensive orientation and onboarding process
• Opportunities for career advancement and professional development

Equal Opportunity Mercy Home Health is an equal opportunity employer. We are committed to fostering an inclusive environment where all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. We believe that diversity enhances our ability to provide compassionate, person-centered care and we welcome applicants from all backgrounds to join our team.