Keeper Security is one of the fastest-growing cybersecurity software companies globally, protecting thousands of organizations and millions of people in over 150 countries. As a pioneer of zero-knowledge and zero-trust security, Keeper offers solutions built for any IT environment. Its flagship product, KeeperPAM®, is an AI-enabled, cloud-native platform designed to safeguard users, devices, and infrastructure from cyber attacks. Recognized in the Gartner Magic Quadrant for Privileged Access Management (PAM), Keeper provides robust security for passwords, passkeys, infrastructure secrets, remote connections, and endpoints, utilizing role-based enforcement policies, least privilege, and just-in-time access. Keeper’s software is published in 23 languages and trusted by leading organizations worldwide. To learn more, visit KeeperSecurity.com.
About The Role
Keeper is seeking a passionate Technical Consumer Support Specialist to join our B2C Support team. This is a 100% remote position available to candidates located within the Central, Mountain, or Eastern Time Zones, with an option for a hybrid schedule for those based in the Chicago, IL metro area. The Technical Consumer Support Specialist is responsible for responding to inbound calls, chats, and emails from Keeper’s consumer customers, delivering exceptional service by ensuring customers understand product features and benefits, and providing accurate product and service information. This role requires a high level of professionalism, technical aptitude, and the ability to thrive in a fast-paced environment.
Shift: Sunday - Thursday, 8:30am - 5pm CST
Qualifications
- Minimum 1 year of experience in a customer service or support role, or equivalent training and certifications
- Hands-on proficiency with Microsoft Office Suite and GSuite
- Experience working with Smartphones, Tablets, and Computers across Mac, Android, and Windows operating systems
- Strong typing skills (40+ words per minute)
- Polite, organized, punctual, and detail-oriented
- Empathetic and patient with a customer-first mindset
- Excellent verbal and written communication skills
- Proven ability to succeed in a high-volume work environment and multitask effectively
- Strong time management skills and ability to work independently
- Self-motivated, curious learner and team player
- Preferred Qualifications:
- Bilingual proficiency (English/Spanish, Italian, Dutch, French) is a plus
- Prior experience in software support
- 2+ years experience in a call center environment
- Ability and willingness to work a flexible schedule
- Bachelor’s Degree preferred
- Respond promptly and accurately to user inquiries via phone, email, chat, and screen sharing
- Recognize, document, and escalate trends in customer interactions to management
- Identify product improvements, reproduce bugs, and report issues to management for resolution
- Maintain a positive and professional attitude with all customers and stakeholders
- Deliver high-quality support in a fast-paced environment while adhering to company policies and procedures
- Protect confidential customer data and information in accordance with company guidelines
- Follow established support team procedures and guidelines
- Perform additional core role functions as assigned by management
- Medical, Dental, and Vision insurance, inclusive of domestic partnerships
- Employer-paid Life Insurance and Supplemental Life Insurance for employees, spouses, and children
- Voluntary Short-Term and Long-Term Disability Insurance
- 401(k) plan with Roth and Traditional options
- Generous Paid Time Off (PTO) plan recognizing commitment and seniority, including paid Bereavement and Jury Duty leave
- Above-market annual bonuses
Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees.