Senior Project Coordinator

SENIOR PROJECT COORDINATOR (client facing)

Department: Operations | Location: Home-based |

Salary: up to £35k per annum* (full time) | 30-40 hours p/week

Reports to: Operations Director

The business

You Collective transforms leadership and workplace culture by blending psychology, coaching, and experiential learning to create deep, lasting change—what sets us apart is our ability to unlock human potential in a way that is both profoundly impactful and refreshingly real.

The what

The senior project coordinator role at You Collective will be pivotal to accelerating our growth. Primarily responsible for nurturing key accounts and development accounts, you will also be supporting the sales and marketing activity. You will have a strong customer focus for both new and existing business, indirectly supporting the Operations and Sales Directors with generating recurring, repeatable revenues. You’ll be responsible for:

• Confidently leading on customer project coordination to deliver exceptional experiences, ensuring the client feels nurtured throughout
• Utilisation and ongoing development of an efficient project management tool to ensure visibility of all projects (current and past) and tasks associated with them, to improve reporting on project status, projects by client, and better track profitability of a project and, to use automations to ease manual workload
• Developing client project plans covering all details of logistical delivery to support the client and the consulting team through their programme
• Delivering on the logistical elements of client project plans including setting up psychometric assessments and sharing the results with attendees and the facilitator/coach as required, authoring pre-work communications, reviewing externally designed materials to ensure they are following brand guidelines, sending out evaluation data sets and collating the data ready for programme review
• Collating and submitting information regarding expenses for client delivery to ensure these are charged back to the client in a timely manner
• Designing and developing clear processes to ensure that client delivery is consistently excellent and efficient, using automations where possible
• Ensuring the CRM is up to date
• Project coordination and some execution of the marketing strategy (ensuring collateral is being produced to schedule and setting up email campaigns)
• Collating and analysing customer feedback to inform marketing and sales strategy, which in turn evolves our consulting and product offer
• Coordination of our team of Younique’s, including scheduling connection events
• Support with collateral updates (e.g. Younique bios etc)
• Scheduling support for Directors as part of delivery or business development
• Additional operational support as required including but not limited to supplier management and information security

The you

We’re looking for someone with a real passion for nurturing successful and long-lasting customer relationships that drives impact through our solutions! It’s also important you:

• Are passionate about helping leaders increase their positive impact in their own lives, in their teams, organisations and society
• Are excellent at project coordination, and understand the connection with nurturing and growing long-lasting and profitable customer accounts through scalable and sustainable solutions
• Always put the customer experience first and work creatively to exceed their expectations
• Are able to develop and implement internal processes to enable consistently high levels of customer support
• Are passionate about supporting clients in partaking in life changing experiences through our services
• Have relevant event / project coordination strengths and skills
• Are able to dot the i’s and cross the t’s with proactivity and initiative
• Are energised by a startup environment where you can make a huge impact
• Are happy to muck in where needed to support both clients and colleagues
• Are knowledgeable in Microsoft’s usual suspects (Word, Excel, PowerPoint, Outlook, Teams, Sharepoint).

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• Project management software knowledge is desirable, particularly ClickUp
• Knowledge of the learning and development world would be useful
• Interest in the potential to travel to support some clients (typically UK and Europe) is desirable
• Other desirable system knowledge includes: Pipedrive; Calendly, Zoom, Slido, Typeform, Canva, Figma

The good bits

• We are a fully remote team - no regular commuting expectations here
• Flexible working
• 25* days holiday** plus bank holidays and Christmas office shutdown
• Quarterly team time to reflect, plan and celebrate
• Access to profit share scheme after 6 months of employment
• 360 wellbeing personal support programme
• Annual personal development budget

*pro-rated if less than 40hrs p/week

**managed in conjunction with our annual leave policy