Amanda Heinrichs

Open to work

Customer service

Long Beach, United StatesLead

RemoteFull-time$25k expected / year

Contact this talentProfile updated Jun 4, 2025

About

Dynamic customer service professional with a proven track record, most recently, at Rouses Supermarket, excelling in fast-paced environments. Known for exceptional teamwork and problem-solving skills, 1 effectively manage multiple tasks while maintaining a friendly demeanor. Adaptable and detail-oriented, I consistently deliver outstanding service and create memorable experiences for clients. My job performance paid off with 7 raises and 2 promotions within 5 yrs. Im now looking to further build upon those skills with new challenges as I would like a company that is willing to invest in my future and help me along on a steady career path that I can truly be proud of.

Professional details

Job title: Customer service
Job category: Customer Service
Experience level: Lead
Contract type: Full-time
Work modes: Remote
Current location: Long Beach, United States
Open to relocation: No
Expected salary: $25,000 per year

Skills

product knowledge: having a thorough understanding of the products or services offered by the business to provide accurate information and solutions.technical proficiency: familiarity with customer service software, such as customer relationship management (crm) systems, and other relevant tools.technical support skills: being able to troubleshoot and guide customers through technical challenges.

Preferred work areas

USA

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AI profile score

Jun 4, 2025

74of 100

Good profile

Amanda Heinrichs has a solid foundation in customer service, with strong experience and achievements highlighted in her profile. The candidate demonstrates adaptability, teamwork, and problem-solving skills, which are highly relevant for the job category of customer service. Her proven track record at Rouses Supermarket, including seven raises and two promotions over five years, is a testament to her dedication and performance. However, there are areas where improvements can be made: The resume lacks specific metrics or results beyond salary increases and promotions; adding quantifiable achievements would enhance its impact. Additionally, while the candidate lists several skills, some could benefit from more specificity (e.g., 'Customer Relationship Management Systems' instead of 'technical proficiency'). The absence of professional links such as LinkedIn or a portfolio detracts from the overall completeness of the profile. Finally, language proficiency is not detailed, which may limit opportunities in multilingual environments.

Country tier95/100
Job title80/100
Category85/100
Skills75/100
Summary65/100
Experience80/100
Links20/100
Resume70/100
Language50/100

How to improve

The professional summary should focus more on key accomplishments and measurable outcomes rather than general statements. For instance, mention specific examples of how you improved customer satisfaction scores or streamlined processes. Replace vague phrases like '1 effectively manage multiple tasks' with concrete evidence of multitasking success. Highlight your leadership capabilities by emphasizing your role as a 'Cashier Lead' and any supervisory responsibilities. Consider tailoring the summary to align closely with the target role, mentioning Ulta specifically if that's where you're applying. Lastly, remove informal language such as 'Im now looking...' and use a more polished tone.

Contact this talent

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