Customer Care Agent

• This is a temporary, six-month W2 position with benefits. After the initial six months, there may be an opportunity to transition into permanent employment if it's determined to be a great long-term fit for both you and 240. **

Are you the kind of person who thrives on checking off a to-do list, loves the challenge of spinning multiple plates, and takes pride in resolving problems from start to finish?Do you enjoy helping others, paying attention to the details, and finding opportunities to make thingsbetter? If this sounds like you, we want to meet you! About the Role We're looking for an enthusiastic Customer Care Agent to join our team. In this role, you'll be the heart of our customer care experience—actively listening to customer needs, thinking creatively to resolve their concerns, and building connections that leave a lasting positive impression. What You'll Do

• Take ownership: You'll manage customer issues from start to finish, ensuring that no detail is overlooked and that solutions are delivered.
• Listen and empathize: Actively listen to customers, understand their needs, and respond with care and professionalism.
• Stay proactive: Anticipate customer needs and take the initiative to provide exceptional service before they ask.
• Follow and adapt: Follow established processes, but confidently go off script when it's the right thing to do.
• Be detail-oriented: Focus on the small details to deliver a seamless customer experience.
• Collaborate and improve: Collect and share feedback to help improve our product and service.

What We Value in You

• Emotional intelligence: You easily connect with people and handle challenging situations with empathy and understanding.
• Infectious positivity: Your upbeat energy inspires customers and teammates alike.
• Completionist mindset: You love checking off tasks and take pride in following through until the job is done.
• Love for people: You genuinely enjoy working with people and solving their problems.
• Adaptability under pressure: You stay calm, focused, and resourceful, even in a fast-paced environment.
• A growth mindset: You seek feedback, want to learn, and always seek opportunities to be better.

What You Don't Need

• Customer service experience! If you're excited about this role and have the right attitude, we're excited to train you.

Why Join Us? At 240, we're committed to creating a supportive and inspiring work environment. You'll be able to grow your skills, contribute to meaningful work, and make a real impact. We offer competitive pay, development opportunities, and a collaborative culture that values your unique perspective. Job DetailsJob Type: Temporarily Full-Time

• This is a temporary, six-month W2 position with benefits. After the initial six months, there's an opportunity to transition into permanent employment if it's determined to be a great long-term fit for both you and 240!

Pay: $45,000 - $50,000 / year

• This is a salaried position

Hours + Schedule: Employees will be required to work a 40-hour workweek, with hours distributed across traditional business weekdays as part of their regular schedule.

• Please note that training will be conducted Monday - Friday from 9:00 - 5:00 PM CST.

Work Days: Monday - Friday from 9:00 - 5:00 PM CST. Work Location: Remote Benefits

• Medical Insurance
• Dental Insurance
• Vision insurance
• Life insurance
• 401(k)
• 401(k) employer contribution
• Paid time off
• Parental leave
• Professional development assistance

Background Check: 240 will conduct a background check for the final candidate in this hiring process. Any offer made will be contingent upon the passing of this background check. 240 Satisfaction Guarantee: This job comes with a Job Satisfaction Guarantee. The company will give you two months' pay to quit if you are not 100% happy with your new job in the first three months.