Live Chat Support Agent
Location: United Kingdom
Workplace: Remote
Salary: £10–£13 per hour (£19,500–£25,350 annual equivalent based on a 37.5-hour week)
Contract: Part-time, with full-time options available
Reports to: Customer Support Team Lead (client side)
The opportunity
Apply4U is recruiting a Live Chat Support Agent on behalf of a UK-based consumer business handling a high volume of customer enquiries. This fully remote opportunity will suit someone who communicates clearly in writing, can manage several conversations at once and remains professional under pressure.
The role
You will handle inbound live-chat enquiries, resolve routine customer issues, provide accurate information and record each interaction within the client’s support system.
Key responsibilities
- Respond promptly and professionally to inbound customer chats.
- Resolve account, order, product and general enquiries, providing clear follow-up where needed.
- Manage multiple live conversations while maintaining accuracy and service quality.
- Record interactions, notes and outcomes accurately in the support system.
- Escalate complex or sensitive cases to senior colleagues.
- Identify recurring issues and report patterns to the team lead.
- Maintain consistent service standards across all customer interactions.
What we are looking for
- Strong written English, including accurate spelling and grammar.
- Good typing speed and accuracy.
- Ability to manage multiple conversations without losing attention to detail.
- Patient, clear and customer-focused communication.
- Confidence using chat-support platforms and CRM systems.
- Reliability and self-motivation when working remotely.
- Stable home internet connection and a quiet workspace.
Desirable
- Experience with Intercom, Zendesk Chat, Tidio or similar tools.
- Previous e-commerce or subscription-based customer support experience.
What the role offers
- Fully remote working across the UK.
- Flexible part-time and full-time shift options.
- Structured onboarding and clear service guidelines.
- Opportunity to build digital customer-support experience.
How to apply
Apply through this Apply4U job listing with an up-to-date CV. Shortlisted candidates will be contacted by a member of the Apply4U team to discuss the role and next steps. Applications are reviewed as they are received.
Equal opportunities
Apply4U and our client are equal opportunity recruiters. We welcome applications from all suitably qualified candidates and make hiring decisions based on skills, experience and suitability for the role.
