Customer Success Manager

About CameraMatics

CameraMatics is a fast-growing SaaS platform transforming fleet safety, operations, and compliance through innovative vehicle technology, AI, and automation. We’re trusted by some of the world’s most respected brands, from builders’ merchants and logistics giants to public sector operators, to reduce accidents, improve efficiency, and make fleet operations safer and smarter.

ABOUT THE ROLE:

We’re looking for an Senior Cutomer Success Manager and someone who thrives at the intersection of customer experience, operational performance, and data-driven strategy. This is not your typical CSM role. You’re not here to react to issues, you’re here to own customer success from implementation through long-term value delivery.

In this role, you’ll work with a small number of high-impact mid to large customers who are leadings in the UK fleet industry and your primary focus will be to understand their operations, define what success looks like, and ensure the CameraMatics platform is configured and adopted to deliver measurable results.

You’ll become the internal and external voice of success working cross-functionally to design platform setups that solve real-world problems and presenting data-rich QBRs that clearly show performance improvement and ROI. We’re looking for someone to take our enterprise customer experience to the next level. This role is designed not for someone who just handles tickets or renewals but for someone who owns the outcome for our customers.

WHAT YOU’LL BE DOINGStrategic Customer Onboarding & Enablement

· Act as the strategic partner post-sale, gathering detailed customer requirements, operational priorities, and success KPIs.

· Create implementation briefs for the ProServe team that align directly to client goals and pain points.

· Ensure system setup is designed for immediate and long-term value — not just technical completeness

Insight-Driven Success Management

· Monitor platform usage, performance data, and operational indicators to proactively drive adoption and value.

· Lead data-backed QBRs with customer stakeholders that clearly show the impact of our platform on their KPIs.

· Identify gaps in usage or misalignment early and recommend corrective strategies to ensure continued ROI.

Customer Partnership & Retention

· Become a trusted advisor to senior managers, directors, and C-level stakeholders — translating their challenges into platform solutions.

· Collaborate with Product, ProServe, and Support to deliver best-in-class outcomes.

· Maintain account health through insight, action, and exceptional communication — not escalations

What You’ll Need to Succeed

· 5 years+ experience in B2B SaaS, Customer Success, Solutions Consulting, or Technical Account Management.

· Strong commercial awareness and experience working with large enterprise accounts.

· Deep understanding of data, platform configuration, and the value levers that drive customer ROI.

· Strong technical aptitude – able to understand and make changes within the software platform as needed.

· Excellent communication skills — capable of speaking to operational leaders and boardroom executives alike.

· Experience in fleet management, telematics, logistics, or compliance technology is a strong advantage.

· Comfort working in a lean, fast-paced team where initiative is essential and red tape is minimal.

· Relentlessly curious with a strong drive to learn and improve

Success Metrics

· Measurable customer ROI within lifecycle of the contract

· Strong NPS or qualitative customer feedback

· Platform usage aligned with original pain points/KPIs

· QBRs delivered with insight, clarity, and executive value

· Reduction in escalations and reactive support needs

What You’ll Get

· Opportunity to work with some of the largest and most innovative fleet operators in the industry

· A collaborative, entrepreneurial team with a mission to disrupt and improve driver and fleet safety at scale

· Full exposure to product, operations, and enterprise go-to-market teams

· The chance to make a visible impact — quickly

· Opportunity to grown with the business. As this is a new role within a new segement, future opportunity will be huge for the right candidate.

Bonus if You Have

· Experience with Salesforce, Power BI, or other reporting tools

· Previous involvement in product feedback loops or implementation strategy

· Telematics or fleet exposure

· Exposure to GDPR, SOC2, or ISO27001-led customer environments

Are you right for this role?

• You need to be willing to put in the work: CameraMatics customers are complex. You will need to learn about businesses where you previously had little knowledge. The payoff for this is rewarding, but you must be willing to work towards it.
• At CameraMatics we are a high performance team and we help each other out by sharing best practices and focus on winning as a team, so need you to contribute towards a high performance team winning on all fronts.
• We need everyone in our commercial teams to have a leadership mindset, and what’s good today, isn’t good tomorrow. you should also have a curious mindset and continually ask to develop your knowledge and skill set to help you perform better.

Please note that any unsolicited CVs or candidate introductions sent by recruiters or agencies without being engaged in the role in writing will be deemed to have been provided free of charge, and CameraMatics will not be liable for any associated fees or T&Cs.