Careerscape is recruiting on behalf of our client for a Remote Live Chat Representative to join their growing remote customer support team. In this entry-level role, you will be the friendly, knowledgeable voice behind the chat window, helping customers resolve questions, troubleshoot issues, and get the most out of our client's products and services, all without ever picking up the phone.
A typical day means juggling multiple chat conversations at once, moving quickly between topics while staying warm and clear in your writing. You will look things up in a knowledge base, tag and escalate trickier cases, and keep detailed notes so nothing falls through the cracks. People who thrive here are fast typists, calm under pressure, genuinely enjoy helping people, and are comfortable working independently from a home office.
COMPENSATION
The salary range for this role is $60,000 - $85,000 per year, based on experience and qualifications.
Additional compensation and benefits details will be shared during the hiring process.
Responsibilities
- Respond to incoming customer chats promptly and professionally
- Handle multiple live chat conversations simultaneously
- Troubleshoot basic account, billing, and product questions
- Guide customers through step-by-step solutions using internal resources
- Escalate complex issues to senior support staff or appropriate teams
- Accurately log interactions and outcomes in the CRM system
- Meet daily and weekly targets for response time and customer satisfaction
- Identify recurring issues and share feedback with the support team
- Stay current on product updates, promotions, and policy changes
- Maintain a positive, patient tone in every interaction
Requirements
- High school diploma or equivalent required
- No prior chat or call center experience necessary, training provided
- Excellent written English with strong grammar and spelling
- Ability to type at least 40 words per minute accurately
- Comfortable multitasking across several chat windows at once
- Reliable high-speed internet connection and a quiet home workspace
- Basic computer proficiency including web browsers and CRM tools
- Strong problem-solving skills and attention to detail
- Availability to work scheduled shifts, including some evenings or weekends
Benefits
- Medical, dental, and vision insurance
- 401k plan with company match
- Paid time off and paid holidays
- Fully remote position with flexible scheduling options
- Paid training and ongoing skills development
- Home office equipment stipend
- Opportunities for internal advancement into senior support or team lead roles
- Employee assistance program
- Casual, supportive team culture with regular virtual team events
ABOUT CAREERSCAPE
Careerscape is a staffing and recruiting firm connecting talented professionals with employers across administration, operations, healthcare, finance, technology, customer support, and professional services.
APPLICATION NOTICE
Careerscape is supporting the hiring process for this client opening. By applying, you agree that Careerscape may review your application, contact you regarding this opportunity, and share your information with the hiring client for consideration.
Careerscape may also contact you regarding future opportunities that align with your qualifications.
EQUAL OPPORTUNITY STATEMENT
Careerscape and its hiring partners are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status, or any other status protected by applicable law.
FOR EMPLOYERS
Careerscape is a staffing and recruiting firm connecting professionals with leading employers. We fill critical roles through Direct Hire, Contract Staffing, Temporary Staffing, and Executive Search — each backed by industry-specialized recruiters. For support for your business, visit cs-recruiters.com/hire-talent/.
