Medical Administrative Coordinator (Part-Time, Remote)

Chronius Health is a virtual primary care practice built for people who live with complex chronic conditions - patients who are too often underserved or dismissed by the traditional healthcare system. We do things differently. Our model pairs expert, empathetic providers with high-touch wraparound services like care coordination, patient advocacy, and mental health support. Every part of our care is designed to lighten the load for patients who’ve been forced to manage too much on their own for too long.

We’re looking for a mission-driven, detail-oriented Medical Administrative Coordinator to support our clinical and care teams behind the scenes. You’ll be a key part of the engine that keeps our workflows running smoothly - making sure patients get timely care, records don’t fall through the cracks, and our team has what they need to do their best work.

This is a part-time remote role with consistent morning hours and the potential to grow over time.

What You'll Do

1. Inbox & Document Management

• Monitor our shared inbox and route patient messages and documents to the right team members
• Respond to patient emails with warmth, clarity, and empathy - many of our patients are medically complex and have had difficult care experience.
• File incoming faxes and records with precision and care
• Flag time-sensitive or urgent items for immediate follow-up

2. Orders & Records

• Send signed provider orders (labs, imaging, referrals, etc.) to patients and outside specialists
• Submit medical records requests to external providers and track follow-up
• Upload received documents to the correct location and notify our care team when records arrive

3. Scheduling 

• Schedule and reschedule appointments across multiple provider calendars
• Ensure all changes are communicated in a timely, compassionate, and professional way

4. Referral Coordination 

• Assist with emailing referral instructions and information to patients or providers as needed
• Support referral tracking and communication before and after implementation of new tools
• Provide feedback regarding our processes to make referrals easier and faster for patients

Who You Are

Preferred experience:

• Certified Medical Assistant (MA) or similar clinical training OR extensive non-clinical healthcare admin experience—such as front desk or office management—especially in primary care or specialty practices
• Prior experience in a virtual or tech-enabled care environment is a plus

You’re someone who:

• Communicates with kindness, empathy, and professionalism, especially when interacting with patients
• Is highly organized and thrives on keeping things moving behind the scenes
• Has sharp attention to detail and takes pride in getting things right the first time
• Feels confident writing clear, thoughtful emails that put patients at ease and provides comprehensive answers
• Learns quickly, embraces new systems, and asks good questions
• Can manage your own time and prioritize effectively in a remote work setting
• Feels personally connected to our mission of helping patients with complex health needs

Schedule and Role Details

• Remote, part-time position
• Morning availability is required; not a fit for afternoon or evening-only schedules
• Weekly hours: 10–15 hours/week, with potential to expand over time

Preferred scheduling options:

• Top choice: Mon/Wed/Fri for 4–5 hours each morning
• Second option: Mon/Wed for 6–7.5 hours each day
• Least preferred (but possible): 3 hours each morning, Monday through Friday

This is a 1099 contractor position to start. For the right candidate, there may be opportunities for more hours or transition to an employee role as the company grows.

Hourly rate: $18-22/hour – commiserate with experience