Client Care Agent

Collette is currently seeking Client Care Agents to join our Client Care Team. This is a remote role.

About Collette: Let Us Show You the World

There has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when you join the Collette team! As the longest-running tour operator in North America, our family-owned business leads the industry in innovation and expertise. Collette’s passionate team works hard to fulfill travel dreams and is always looking for talent that will help to shape the company’s future. Being part of the Collette team means having a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world. From giving back to local communities to creating incredible experiences for a world of travelers and being part of a value-oriented team that cares for one another – Collette is all about the people. So, what are you waiting for? Your journey starts here.

Job Summary:

Do you enjoy working in a fast-paced environment? We are seeking an exceptional Client Care Agents who will service the needs of Collette Vacations customers in an inbound and outbound telephone contact environment. Our Client Care Agents are responsible for supporting our sales team and product line under the Retail division of our Client Care Center. Consistent and flawless execution of the booking process is strived for, while upholding a high level of professionalism and friendly interactions with direct consumers, travel agents, and group leaders. The ideal candidate must have a desire to become part of a growing team within a dynamic environment and industry. Exceptional customer service skills and the ability to work nights and weekends is a must.

Job Functions:

• Answer inbound calls and route to the correct team within the company. Educate customers on our product offerings and the advantages of travelling with Collette

• Build and confirm tour packages within our internal reservation system

• Effectively explain offers and upgrades available across all tour components

• Review and complete Retail booking notations which require action by the Client Care Center. This includes but is not limited to; tour changes, flight schedule changes, re-booking components, requests for additional information, & follow up notes entered by other members of the Client Care Center team

• Perform to and exceed qualitative and quantitative performance goals and standards

Job Requirements:

• Call Center and/or travel industry experience is a plus

• Strong attention to detail with an ability to organize and prioritize day to day activities in a fast-paced environment is required

• Strong computer skills are necessary, and a working knowledge of Microsoft Excel, Outlook and Word is ideal

• Ability to handle customers with a high level of continuous professionalism

• Ability to work effectively with all members of the team

• Some higher education preferred