Client Success Specialist
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Overview
We are looking for a customer-focused and proactive Client Success Specialist to support clients across the UK and help ensure they receive a positive experience throughout their journey.
This is a remote, entry-level opportunity suitable for candidates who enjoy building relationships, solving problems and supporting customers. You will respond to client enquiries, help with onboarding and account support, maintain accurate records and work with internal teams to resolve issues efficiently.
Job Snapshot
🎯 Job Functions: Customer Service | Sales | Business Development
🏷️ Category: Customer Services
📍 Location: United Kingdom
🏠 Workplace: Remote
💼 Job Type: Permanent
⏰ Employment: Full-Time
🎓 Experience: Entry Level
📊 Salary: £30,000–£35,000 per annum
Key Responsibilities
- Provide day-to-day support to clients through email, phone, chat or other communication channels.
- Assist with client onboarding and help new customers understand services and processes.
- Respond to client enquiries in a professional and timely manner.
- Maintain accurate client records, notes and account information.
- Resolve routine client issues and escalate more complex cases where required.
- Follow up with clients to ensure queries and requests are completed.
- Support client retention by providing a helpful and consistent service experience.
- Work with internal teams to resolve operational or account-related issues.
- Identify recurring client concerns and communicate useful feedback internally.
- Support general customer success and administrative activities as required.
Requirements
- Strong written and verbal communication skills.
- Customer-focused and professional approach.
- Good organisational and time-management skills.
- Strong attention to detail and accuracy.
- Comfortable using digital systems and standard office software.
- Ability to manage multiple client enquiries and priorities.
- Good problem-solving and relationship-building skills.
- Comfortable working independently in a remote environment.
- Previous customer service, client support or account experience is helpful but not essential for this entry-level role.
- Willingness to learn new systems, processes and client-support procedures.
What We Offer
- Competitive salary of £30,000–£35,000 per annum.
- Permanent, full-time employment.
- Remote working across the United Kingdom.
- Structured onboarding and role-specific training.
- Opportunity to build practical client success and customer support experience.
- Career development and progression opportunities.
- Supportive and professional working environment.
How to Apply
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