People Partner - Operations & CX

Our mission and where you fit in

At Employment Hero, we’re an ambitious bunch of people on a mission to make employment easier and more valuable for everyone. Since our inception in 2014, we've had some pretty impressive growth (100% YoY), reached unicorn status in 2022, and now serve 400,000 businesses globally, with 2.9 million+ users on the platform. We have no plans to slow down. There’s never been a more exciting time to join one of the fastest-growing SaaS unicorns, so let’s see if we could be a match!

What your days might look like

This role will be a key strategic partner to our leaders, enabling them to activate and amplify their people. You’ll be instrumental in driving a high-performance and high-productivity culture across your portfolio, bringing data-driven insights and a deep knowledge of best practice to activate our leaders. Your role will be pivotal in driving the commercial success of Employment Hero through:

• Providing world-class guidance to our senior leadership team, helping them to achieve their growth objectives at maximum velocity
• Advising on our organisational design, ensuring we’re optimised for success and set up to scale effectively
• Leading the charge on talent management and succession planning, guaranteeing that we’re enhancing leadership effectiveness
• Establishing and maintaining a high-performance culture throughout Employment Hero
• Amplifying the Employment Hero Way (Mission First, Remote First, AI First, Apolitical)
• Collaborating with Talent Acquisition, People Ops and Launch teams to design the right strategies and programs to amplify performance and effectiveness
• Understanding your portfolios business, metrics and deliverables to achieve success

As our People Partner - Operations & CX, you’ll be responsible for:

Strategic alignment

• Collaborate with senior leaders to understand their objectives, challenges, and opportunities, and translate them into actionable people strategies that deliver our business goals, OKRs and BHAG.

Performance & growth

• Partner with leaders to drive and maintain a high-performance culture through effective performance management processes, goal setting and enhancement plans
• Amplify the commerciality and effectiveness of teams. We are seeking a highly commercial, performance focused business partner that can lead and activate improved performance across Operations and CX.

Talent management & organisational design

• Drive talent management initiatives, including workforce planning, succession planning, and leadership development, to ensure an internal pipeline of top talent to meet current and future business needs.

Employee engagement

• Develop and execute strategies to enhance employee engagement, retention, and satisfaction, ensuring that employees are motivated and aligned with the Employment Hero’s mission, principles and values.

Change management

• Lead change management efforts by providing guidance and expertise in change initiatives, helping leaders navigate transitions, and fostering a culture of resilience and adaptability.

Insights

• Use AI and HR analytics to provide actionable insights and recommendations to leaders, enabling data-driven decision-making in talent management and HR strategies.

Embedding our DNA & protecting what makes us special

• Actively embed our DNA from a team member’s first day right through until their last.

What you will bring

• Proven success in aligning business goals to people strategies, to drive performance and effectiveness
• Experience in a people partnering role, ideally with large portfolios across multiple geographies
• Expertise in leveraging AI and HR analytics to provide actionable insights, optimise talent strategies, and support organisational design for global scalability
• Experience in workforce planning, succession management, and leadership development to build and sustain a strong internal talent pipeline
• Tech-savvy and experienced working with cross-functional teams, preferably in technology or product led companies

Experience is important, but for us the biggest measure of success is people who can live and breathe The EH Way of working. Show us what you can bring to the table, and we’ll empower you to let your talents shine.

The EH Way

The EH Way is how we describe our culture at Employment Hero and how we all operate. It is our DNA. You can read all about it on our careers page: https://employmenthero.com/careers/

In short, you’ll love working with us if:

• Revolutionising employment gets your heart racing.
• You thrive on the flexibility (and responsibility) of a remote-first business.
• Our values align, and shape how you show up every day.
• You love the dynamic pace of a startup, are driven by innovation, and enjoy working with other smart people.

Plus, you’ll get to enjoy a number of great perks, including:

• A generous budget for your home office.
• Cutting-edge tools and technology.
• Reward and recognition programs - because great work should be recognised and rewarded.
• Cashback offers and discounts on popular brands through our app.
• Employee Share Option Program: be an owner of Employment Hero.
• Annual Global Gathering - so far we’ve been to Thailand, Vietnam, Bali, Dubai and are excited to meet in the Gold Coast 2026.

Are we a match?

Think we're the right match for you? Fantastic! Click 'Apply' and our talent team will reach out with the next steps.

At Employment Hero, we are committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy here: https://employmenthero.com/legals/applicant-policy/

Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.