Customer Success Operations Representative with Spanish

Salary: £26,000

Location: Remote - work from home

At Flat Rock Technology, we build the future!

Whether it’s helping clients grow their teams through staff augmentation, developing software that scales businesses, protecting companies from cyber threats, or managing large operational teams as an extension of each of our wonderful customers, we’re there to empower growth and drive impact.

With offices across the Globe: UK, Europe, South America, Sri Lanka, and the US, we’re a fast-growing global tech and staff augmentation organization delivering cutting-edge software development, data services, and business process outsourcing to clients worldwide.

We believe in innovation, ownership, and growing & developing our people. Your ideas matter here and your work truly makes a difference. Whether we're engineering powerful software, optimizing operations, or helping customers scale, we move fast, stay curious, and build with purpose.

Join a team that’s collaborative, ambitious, and always pushing for better. 

At Flat Rock, we don’t just follow the future - we create it.

Main responsibilities:

• Oversee the daily operation of Customer Success platforms and internal tools used to manage B2B accounts
• Provide operational support including ticket creation, follow-up actions and handling daily client queries
• Serve as the first escalation point for administrative and operational client requests, ensuring accurate and timely resolutions
• Collaborate with the team to manage and resolve support tickets submitted by B2B users
• Identify opportunities to streamline workflows and contribute to continuous improvements
• Download, prepare and distribute customer reports on behalf of the Customer Success team

Requirements:

• At least 1 year of experience in client support, account coordination or a similar role in a SaaS environment
• Experience managing compliance-driven processes (e.g. training subsidies such as FUNDAE) or working with regulated client requirements is a strong advantage
• Ability to collaborate cross-functionally and share insights to drive continuous improvement across Customer Success, Sales and Marketing teams
• Fluency in both English and Spanish
• Comfortable working with Microsoft Office and B2B CRM tools
• Strong communication skills with a proactive and positive approach
• Ability to multitask effectively, prioritise well and remain organised in a fast-paced environment
• Strong attention to detail and a solutions-oriented mindset
• Experience working with operational or Customer Success tooling such as CS platforms or ticketing systems is a plus
• Familiarity with the corporate learning or HR and L&D space

What we offer in return:

• Competitive salary packages plus a range of region-specific benefits
• Clear career paths and opportunities for continuous professional development
• Exciting, meaningful work within a fast-growing international organisation
• Modern office spaces across the globe
• A vibrant company culture with regular team events and social activities
• Entertainment zones, team-building programmes, and local cultural celebrations
• Hybrid working options – enjoy the flexibility of working from home and the office
• Additional holiday days added the longer you’re with Flat Rock

Privacy statement

If that sounds just like you, apply now by sending your CV in English!

By submitting your application, you agree that FRT will use your personal data for recruitment purposes only. All documents will be treated in the strictest confidentiality.

Only short-listed candidates will be invited for an interview.

We can’t wait to meet you!