The Role
Fly My Group is hiring a Travel Customer Service Representative to work across group airfare, airline reservations, ticketing, schedule changes, group traveler support, account service, and travel operations. This role is centered on work where you will help travelers resolve booking, itinerary, service, and trip-related questions. It is a full-time, 100% remote position open to candidates throughout the United States.
Location: United States — 100% Remote
Job Type: Full Time
Salary: $51,500 - $59,000 per year
What You'll Manage
- Respond to traveler questions through approved phone, email, chat, or service channels in the Travel Customer Service Representative role at Fly My Group.
- Review reservation and itinerary details before providing updates or troubleshooting assistance as part of the Travel Customer Service Representative role at Fly My Group.
- Resolve routine booking, confirmation, supplier, schedule, or documentation issues within assigned authority across group airfare and traveler operations in this Travel Customer Service Representative position.
- Coordinate with booking, operations, or supplier teams when a traveler issue requires additional action for the Fly My Group team as part of Travel Customer Service Representative work.
- Document each traveler interaction, action taken, promise, and follow-up requirement while supporting group airfare and traveler operations in the Travel Customer Service Representative role at Fly My Group.
- Track open traveler cases and provide timely updates until the issue is resolved or transferred as part of day-to-day Travel Customer Service Representative responsibilities at Fly My Group.
- Strong customer-service, communication, problem-solving, and documentation skills for the Travel Customer Service Representative opening at Fly My Group.
- Comfort using travel booking, CRM, itinerary, ticketing, email, and chat systems.
- Ability to remain calm and accurate when travelers need time-sensitive assistance.
- Good attention to dates, names, confirmation details, and service restrictions.
- Reliable follow-through and appropriate escalation judgment.
- A pre-employment background check is required.
- Employment type: Full Time
- Work arrangement: 100% Remote — United States
- Experience level: Entry Level
- Base salary: $51,500 - $59,000 per year
Submit your resume and complete the online application. Please make sure your contact information and work history are current before submitting.
