About The Role
You will provide high-quality technical support to customers by email and phone. You will handle inquiries about operations, installation, troubleshooting, and product maintenance, with a focus on building strong, long-term client relationships.
Key Responsibilities
- Deliver technical training to OEMs and assemblers
- Guide clients through diagnostic procedures, using software tools or step-by-step verbal instructions
- Consult with users to systematically resolve issues
- Manage OEM claims and escalate cases to internal teams when needed
- Coordinate with logistics on parts pick-up and replacement shipments
- Feed product knowledge and field data into corrective actions and continuous improvement
- Prepare detailed customer reports tracking technical improvement actions
- Fluent German and advanced English
- Minimum 3+ years in a dedicated customer service or technical support environment
- Strong interpersonal skills and a professional phone and face-to-face manner
- Proven ability to listen, understand customer requirements, and deliver solutions
- Working knowledge of MS Dynamics 365, SAP, and the MS Office package
- Analytical skills and logistics knowledge
- Mechatronics or bike industry experience is a strong plus
- Availability to travel to visit key customers when required
- High school diploma or higher
- Competitive compensation: €22,500 gross base salary plus up to €2,400 gross performance bonus
- Permanent contract with a standard schedule
- Flexibility: 100% remote anywhere in Spain or in our Barcelona office
- Fully paid initial training on company products and ongoing career development