People Operations Coordinator

Job Details:Job Title: People Operations Coordinator

Duration: 6 Months

Location: Remote

About the role for Employee Service Coordinator

In this role, you'll contribute to client’s success by delivering a best-in-class support experience to employees. You'll tackle queries across all functional areas - HR, Compensation, Benefits, Workforce Management, and more - while ensuring our intranet remains updated. Your involvement will be pivotal in establishing scalable processes for employee support, playing a crucial role in our ongoing success.

Responsibilities:

Partner with stakeholders from all employee support teams (Payroll, Benefits, Compensation, Talent Success, IT, Legal, etc.) to assist in answering a broad range of employee questions using a shared services support model.

Serve as the first point of contact for employee inquiries in ServiceNow, responding to and resolving cases within SLA on a variety of topics (onboarding, benefits, time off, payroll, company policies, Workday support, offboarding).

Maintain cases in your ServiceNow queue and effectively manage communications with employees, meeting case closure and SLA adherence goals.

Prepare and complete time-sensitive documents, forms, letters, and paperwork accurately and route them to appropriate teams for further processing in a timely manner. This includes I-9s, personnel files, employment verifications, unemployment claims, and offboarding paperwork.

Complete weekly and monthly audits with a strong level of accuracy and attention to detail.

Apply the highest level of confidentiality regarding sensitive information and employee records.

Demonstrate proven ability to effectively partner with other teams and stakeholders.

Be a champion of the Employee Service Center model by guiding employees to our company intranet and AI-powered agent for self-service, identifying gaps in self-service content and providing suggestions as needed.

Perform other duties or special projects of a similar nature as assigned.

Qualifications:

You have 1+ years of HR-related experience (could include HR exposure through classes or coursework).

You possess excellent written and verbal communication skills - you can deliver both good and bad news in a professional, compassionate manner.

You have outstanding problem-solving skills and a strong focus on customer satisfaction.

You have an eye for process improvement - you leave it better than you found it.

You can work collaboratively in a fast-paced, team-oriented environment while quickly adapting to evolving processes, policies, and technological advancements.

You are a self-starter who can work reliably in a remote setting.

You have high attention to detail and the ability to maintain flawless accuracy.

You have an understanding of HR processes and systems, including ServiceNow HRSD and Workday (preferred).

HM Notes:Primary Responsibilities:

• First point of contact for employee HR inquiries across payroll, benefits, LOA, compensation, onboarding/offboarding.
• Manage and resolve ServiceNow cases (90% of the day).
• Support ad hoc HR projects as needed.
• Participate in structured 1–2 month training program covering Client HR processes, SOPs, and tools.

Top Must‑Haves:

1. 1 year of HR-related experience (coursework also acceptable).
2. Strong written and verbal communication skills.
3. Customer service background (phone or front-line support).
4. Problem‑solving skills.

Nice-to-Haves:

• Experience with any case management system (ServiceNow preferred).
• Experience with Workday or another HRIS.
• Process improvement mindset.

Soft Skills:

• Attention to detail
• Organized, accurate, professional communication
• Ability to manage confidential information